Customer experience is key. Everybody agrees that in this day and age, one negative customer review can deeply hurt even the strongest businesses. We book our vacations according to what other tourist...
Remember Mickey Mouse and Pluto? It never really made sense for a mouse to have a dog but they were funny and made us smile so we were always happy to see them. Never overthinking, just feeling it. We...
Long ago, the king of Syracuse suspected that his crown was not made entirely out of gold and asked Archimedes to figure out a way to verify it. The ancient scientist thought long and hard about it be...
Automation is upon us whether we like it or not. The world is constantly striving for progress and these days it’s all going digital – and I do mean all. If today it’s safe to say that there is an int...
We have all heard the expression “a trained monkey could to that job”. It is usually meat as an offense to someone who is not doing very well at what seems a rather simple task. Yet in spite of the fr...
Workforce mobility is at its highest right now with people constantly looking for new and better opportunities. HR departments are already aware of these trends and act accordingly by keeping an eye o...
Now that summer is underway and employees are using their well-earned vacation time, it’s important that both employees and employers to update their devices, security software, and Internet connected...
This post has been updated on March 12, 2020. The face of business is rapidly and constantly changing with the extensive use of technology. Humans have come a long way since the mass panic in the Indu...
After years of progress and incredible breakthroughs in all aspects of how the human body works, there are still many things to be discovered. Especially about the brain. One of these things, which I ...
A lot of times training happens as a consequence of management requests. Sometimes a learning intervention really is required, other times another type of approach is more suited but either way, the L...
Holidays are just great. Food-related holidays are even greater, especially when there is a gifted cook in the family who can prepare an amazing feast. Usually a lot gets fried, boiled, steamed, cream...
There is a common practice in today’s corporate world to use training as a solution for pretty much everything. Employees are tired and demotivated? Let’s have a nice, light training session to take t...
How new employees are on-boarded and trained is crucial to the success and growth of an organization. According to Amy Hirsh Robinson, principal of the consulting firm The Interchange Group, “Onboardi...
If you've been online in the past few months and especially in the past few days, you've no doubt stumbled across the acronym GDPR. Perhaps there were news titles about it, maybe some ads, definitely ...
One of the first things we learn in Economics about making people perform better at work is how reinforcement and punishment modify people’s behavior. In a workplace setting that would mean that when ...
When someone is in charge of creating and implementing (or at least contributing to) a big challenging task like a new training program, they want it to be successful. But how can a new training progr...
