FAQs

CYPHER Learning is an AI-powered learning platform designed to create and deliver training to anyone, anywhere to drive business performance. Our platform is built for organizations who need to train users who don’t fit in a single neat bucket, but rather are distributed across organizations, user roles, regions, and hierarchies. Whether you’re a professional trainer or L&D expert, or just identified a business gap that could be filled with training, you will get everything you need in CYPHER Learning. With one platform to design, create, deliver, and measure training, you can drive real business outcomes.

At the heart of CYPHER Learning is CYPHER Agent, our award-winning, industry-leading AI-powered agent built to create content that embodies best practices in human learning, making it possible to create world-class courses and push them live in hours, not weeks.

CYPHER is purpose-built for businesses that need to train employees, partners, customers, contractors, dealers, and agents across multiple regions, roles, and hierarchies from a single platform. If your organization has outgrown a traditional LMS or you’re just getting started and feeling like they don’t understand your needs, CYPHER was built for you. We serve enterprise and mid-market organizations in industries including real estate, technology, commercial training, financial services, healthcare, manufacturing, retail, and non-profit.

CYPHER Learning provides the only AI-powered learning platform proven to turn training into measurable business performance. Independent IDC research found that CYPHER customers achieved:

• 640% three-year return on investment
• $724K average annual benefit per organization
• 65% team efficiency boost

When traditional LMSs manage learning activity, CYPHER drives outcomes.

Key areas that set CYPHER Learning apart from other vendors

World's first AI-powered learning platform

• CYPHER Agent: One intelligent agent to design, create, deliver, coach, and assess — drawing on your company knowledge to make training context-aware and personalized at scale. Agent doesn’t just generate content, it builds learning with embedded learning best practices, allowing for input, choices, and review at every step if desired to create courses that develop real skills, knowledge and competences. The user can use Agent to learn on-demand, practice applying their knowledge, and uncover knowledge gaps with practical outcome-oriented feedback.
• Skills-aligned training: Training should serve a purpose; to teach a new skill, develop an existing ability, or ensure that everyone who needs to be able to perform a certain function is able to do so. Our skills functionality enables you to align course content and assessments to skills, down to the question if you need to. This enables you to measure skills development, adapt learning to the skills people have or need, and directly ties training to outcomes. Use our delivered skills catalog, or your own. Map skills manually, or leverage CYPHER Agent to do it for you.
• Sophisticated automation engine: Our automation architecture has been designed for maximum flexibility allowing you to mix and match and build on triggers and actions at various levels to reduce your workload and increase your ability to enrich the user experience. It employs unified logic integrated across the solution with customizable conditions and filters, enabling you to manage enrollments, control course visibility, manage gamification, certifications, and even ecommerce actions. Intelligent automation enables administrators to do away with the busy work and works to ensure that nothing falls through the cracks.
• Multi-organizational support: Manage training for multiple user types with ease. Centrally manage everything and reuse core material, while distributing administration of your subgroups. Organizations can represent learner types (like customers, partners, subsidiaries, franchisees), and can have their own portal, branding, users, catalog and administrative control partitioned from each other but visible to you.

CYPHER Agent is CYPHER's AI-powered learning companion, and the heart of what makes CYPHER different. It taps into your company knowledge, understands roles and contexts, and delivers the full power of the CYPHER platform through a single conversational interface. For admins and trainers, CYPHER Agent designs courses, leverages your existing materials (videos, PDFs, slides), and builds complete, competency-based learning in minutes. No third-party authoring tools required. For learners, CYPHER Agent acts as a personal coach, surfacing relevant content, answering questions, and providing context-aware guidance exactly when it's needed. The result? Faster course creation, personalized learning at scale, and training that actually drives performance.

Learn more about CYPHER Agent

You’ve probably encountered two categories of learning tools and found them both lacking in different ways.

Traditional LMSs were built to manage learning activity: assign courses, track completions, generate reports. They push content out and check boxes, but they don't drive performance.

LXPs addressed some of those shortcomings by improving the learner experience: surfacing content recommendations and enabling self-directed learning. But they traded administrative control for discoverability, and content consumption for business alignment. They aggregate third-party content well but they don't create, manage, or measure your proprietary training.

CYPHER was built to replace both, without the tradeoffs. The result is a single platform that gives organizations the control of an LMS, the learner experience of an LXP, and the business impact that both seem to miss.

CYPHER Learning was founded in 2009 by Graham Glass. Glass, the Founder and CTO of CYPHER Learning, is a pioneer in the development of modern digital learning platforms. He brings more than 30 years of thought leadership to the education and technology fields.

Born and educated in Britain, Graham emigrated to the US in 1983. He studied, then taught computer science and training dynamics at the University of Texas in Dallas. Lobbied by nearby technology firms to package his training curriculum for their employees, Glass founded a series of companies focused on L&D: ObjectLesson, ObjectSpace, The Mind Electric, EDU 2.0, and CYPHER Learning.

CYPHER Learning is headquartered in Plano, Texas. The company has a global presence in locations such as the USA, Canada, Mexico, Colombia, Brazil, Peru, Spain, Romania, Bulgaria, Jordan, South Africa, Dubai, India, Malaysia, Indonesia, the Philippines, and Australia.

CYPHER for business is for organizations that need to deliver training to their customers, partners, employees, subsidiaries, and so on while CYPHER for academia is for educators like teachers, instructors, and admins in schools, universities, colleges, and trade schools.

Read reviews from our clients worldwide.

The feature naming caters to each market. For example, CYPHER for business allows users to be associated with specific organizations and provides manager accounts to allow managers to monitor the progress of learners in their organization.

CYPHER for academia provides parent accounts to allow parents to monitor the progress of their children.

Both provide unlimited storage, but CYPHER for business supports larger individual file size limits.

See the features for business and academia.

If you have forgotten your user ID, platform URL, or otherwise have a problem, please contact the instructor or learning administrator for your organization. To ensure the privacy and security of our clients, CYPHER support is only able to work directly with named support contacts.

To learn more about pricing, see our pricing page or contact us.

From technical troubleshooting to training resources, we offer tiered support plans to provide the tools and guidance you need to keep your LMS running smoothly and effectively.

For support, site administrators can open a ticket within our help center system.

We offer two support models to cater to your needs:

• Standard support
• Enterprise support

For more information, visit www.cypherlearning.com/support-and-services

Also, you can join our CYPHER Community to learn best practices, connect with CYPHER experts, and learn new ideas. Whether you opt for standard or enterprise support, you can count on us to be here, ensuring your success with our platform.

We have support teams located in the US, Latin America, the Philippines, and Europe. Through our various support teams, we make sure to cover all time zones when our customers may need help.

Yes our platform has a responsive design so it will adapt to the size of your device's browser.

You can also download our mobile app on Android or the mobile app on iOS to enjoy using CYPHER anytime, anywhere. We support all browsers on the latest two versions of Android and iOS. 

We support the current and previous release of Chrome, Firefox, Safari, and Microsoft Edge. Each time a new browser version is released, we begin supporting that version and stop supporting the third most recent version.

We currently support over 50 languages, using the Universal Translator that automatically translates in real-time. Our translation system makes it easy for volunteers to add additional languages.

Our sites have had 99.99% uptime and no data loss since we launched in 2009. View our live status anytime.

In addition, customers with a preference can choose either Amazon Web Services or Microsoft Azure as the service hosting their instance.

At CYPHER Learning, our commitment to compliance extends across various federal and state laws, regulations, and industry standards. Key aspects of our compliance include:

• SOC 2
  • We maintain SOC 2 Type 2 compliance, with our certificate available upon request.
• AWS Technical Validation
  • We have passed the AWS Technical Validation requirements, demonstrating compliance with strict institutional controls, security policies and procedures, as well as redundancy in our operations.
• PCI
  • Our product is PCI compliant. E-commerce items such as credit card information are sent directly from the user’s browser to the payment gateway over HTTPS and never pass through our servers. We don’t store any credit card information in our database. The only thing we store is a token that is provided to us by the payment gateway provider.
• GDPR
  • CYPHER Learning is GDPR compliant, with comprehensive details available in our Data Processing Addendum.
• WCAG 2.1 Level AA requirements
  • CYPHER Learning proudly adheres to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, ensuring a user-friendly and inclusive online learning experience for all.
• HIPAA
  • HIPAA is designed primarily for protection of sensitive patient data. Since we don’t store healthcare records, HIPAA compliance is not a focus for us.
• FIPS 140-2
  • We utilize TLS 1.2+ encryption for data in transit and AES encryption for data at rest—both of which are FIPS 140-2 compliant.
• FERPA
  • We are FERPA compliant.
• PPRA
  • The Protection of Pupil Rights Amendment (PPRA) applies to programs funded by the United States Department of Education. The PPRA protects the rights of parents and students in two ways. 
  • First, any material used by students in DoE funded surveys, analyses, or evaluations must be made available to parents prior to use by their child. Secondly, schools and contractors must acquire written parental consent before a minor student is required to participate in DoE funded surveys, analyses or evaluations which may reveal personal information.
  • As such, this information disclosure is up to the administrators of the school and is not a standard function of our platform.
• EU-U.S. Data Privacy Framework
  • CYPHER Learning complies with the EU-U.S. Data Privacy Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. CYPHER Learning has certified that it adheres to the EU-U.S. Data Privacy Framework Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. Learn more about the EU-U.S. Data Privacy Framework program.
  • We cooperate and comply with the EU Data Protection Authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) to investigate unresolved complaints.
• COPPA
  • The Children's Online Privacy Protection Act (COPPA) applies to the collection of data to persons under the age of 13. The information collected by our platform for persons under the age of 13 is at the discretion of the organizational administrators. Our privacy policy doesn't specifically address children, but each organization generally has their own privacy policy and deals with this information within their own policy framework.
  • Though we do use administrator's emails to provide feature update notifications and service/billing updates, individual learners are not contacted by us nor is their data used for any purpose other than providing service in strict accordance with the customer agreement. We protect all data, including that of those under 13, with extensive security measures as defined in this document.
  • Additionally, if granted by the organization administrator, parents can have oversight into the student's activities on the platform, which fulfills the COPPA parental oversight component.
    
• TX-RAMP Certified Fast Track with Level 1 acceptance
  • This certification highlights our compliance with the security and risk management standards required by the state of Texas for technology providers.
• ISO 27001 Compliance
  • In progress
• Visit our Trust Center page to look into security compliance and infrastructure controls.

By default, all web pages are served using HTTPS. Our Amazon cloud infrastructure is hosted in a virtual private cloud. All personal passwords are encrypted. Our e-commerce integration is PCI compliant, and financial data never even touches our servers. All access to files, such as images and videos, are via URLs that are individually encrypted for each user to prevent unauthorized sharing of resources. Our database is encrypted at rest. We perform automated vulnerability scans on our systems and source code. We perform regular penetration testing.

Detailed privacy and security FAQ

For details on implementation fees, please reach out to your CYPHER sales representative.

Our platform is very easy to implement in just a few simple steps. Here are the first steps when getting started with CYPHER.

Yes! Our SIS integration allows you to synchronize data such as accounts, classes, and sessions from your SIS to CYPHER without any manual intervention. Our SIS integration partner is Clever and we can also assist with a custom SIS integration if needed.

Yes! Our team of specialists and experts can assist you in migrating your existing content to our platform, including the creation of custom migration tools when appropriate.

Our expert team can deliver online training or live training at your location. All our trainers are experts with our platform. Training includes plenty of hands-on experience for all user types.

CYPHER integrates with thousands of enterprise-class applications and tools. Find out more about all our integrations.

No, we provide unlimited storage and unlimited bandwidth.

Our automated backup system creates an on-site and off-site copy of our database every day. In addition, we maintain secure off-site copies of every document that is uploaded to our site.

We are primarily a cloud-hosted service, which allows us to offer the site at a low cost as well as easily add new features and fix issues when they are detected. We do not provide a downloadable version for individual organizations or academic institutions, but we offer source code licensing for large companies or well-funded startups who wish to deploy our platform on a large scale.

Our servers are located in the Amazon data centers in Virginia (USA), Frankfurt (Germany), and Sydney (Australia). For customers with specialized needs, hosting can also be provided at any Microsoft Azure data center.

Our platform is built using the latest software and hardware technology. The code is written using Ruby on Rails and a small number of third-party libraries. It is hosted using Phusion Passenger Enterprise on Apache2. The system runs on the Amazon Cloud, and is designed for security and reliability. For example, there are no single points of failure in the architecture, which spans multiple availability zones. The hardware infrastructure includes the Route 53, ELB, EC2, S3, RDS, SES, ElastiCache, and CloudSearch services from Amazon.