Solutions / Customer training

Help your customers perform faster

Onboard faster. Accelerate product adoption. Personalize training.

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Customer training comes with a unique set of challenges

You’re trying to train customers with different needs, experience levels, and goals—while helping them get value faster and maintaining relevant training as your products evolve. The goal isn't simply to get customers through a course. It's to help them become confident, capable users who adopt your products faster, solve problems independently, and realize more value over time.

You’re balancing…

Growing demand for on-demand, personalized support

Pressure to improve adoption, retention, and customer value

Constant product and feature changes

Different customer roles, needs, and skill levels

Consistent training across markets and languages

Faster onboarding and time to value

Turn customer training into customer performance

CYPHER turns customer training into measurable customer performance. Its AI creates and orchestrates training at a speed and scale traditional LMSs can't—and that means faster onboarding, greater adoption, lower support costs, stronger retention, and more customer value. By integrating customer training into your business strategy, you'll experience higher customer loyalty, increased brand awareness, lead generation, and ultimately greater revenues.

Award-winning platform for training

CYPHER has received multiple awards for our innovative learning technology, including Forbes Advisor’s “Best Overall Employee Training Software” and “Best LMS."

2026-Best-LMS-Software-For-Leadership-Training-Courses-2027

2026-CYPHER-eLearning-Industry-Peoples-Choice-Top-20

2026-Talented-Learning-Top -0-Extended-Enterprise-LMS

Craig Weiss Group - #8 Learning System 2025

2025-CYPHER-GLOBEE-Excellence-Awards-Silver

2023-2025-Forbes-Advisor-Best-Enterprise-LMS

2023-2025-Forbes-Advisor-Best-Employee-Training-Software

2025-CYPHER-G2-Top-50-Education-Products

2023-CYPHER-us-news-and-world-report-best-lms-skills-development

2025-CYPHE-Brandon-Hall-Group-HCM-Learning-and-development-Gold

2023-CYPHER-Brandon-Hall-Preferred-Solution-Provider-Gold

All awards

From source material to customer-ready training in minutes

CYPHER Agent can supercharge your customer training initiatives and deliver robust new courses fast. Build competency-based, gamified, personalized learning experiences in minutes. Imagine being able to create customer training - using your own uploaded content - and launching it just in time! Imagine being able to control your content quality and credibility. Shorten sales cycles. Inspire loyalty. Increase customer value. Ensure brand consistency at every turn.

CYPHER Agent

Traditional way vs. CYPHER’s approach

An effective customer training strategy is key to attract and retain customers at every stage of the lifecycle, enhance customer experience, and maximize the impact of your products and services. Lasting and engaging customer training programs have a modern LMS at the core.

Traditional way

What you get with CYPHER

You must manually bridge the gap between content development and delivery by using multiple, expensive tools

Unified content development and delivery allows you to get customer training up and running faster with less people and money

One-size-fits-all training materials, lacking customization and burying critical information in mounds of text

Learners generate on-demand learning right when they need it from the resources you’ve made available to them

PDF-based training materials with limited interaction

Leveled-up gamification beyond just badges and competency-based learning allow for engaging and personalized customer training experiences

Slow feedback loops with delayed assessments and progress tracking

Pre-built reports and custom options allow you to see your customers’ learning progress fast!

Tedious manual processes for certification and accreditation

Automated certification processes, saving time and reducing administrative burdens

Cumbersome management of orders and payment through accounts payable and your CRM

Full integrated e-commerce module supporting multiple scenarios, from single registrations, to group purchases, to criteria-based discounts

Takes weeks or months to create a new and comprehensive training program

Minutes to create an entire customer training program that’s personalized, mapped to skills, and gamified

Uses no AI or antiquated AI to create courses

Award-winning AI Agent does the heavy lifting to create courses from start to finish using your resources to deliver training at scale

Questionable content sources and credibility

Ensures credible content and guards against AI hallucination

Building your successful customer training program

These are just some of the features that will make your customer training program a success:

1Create training at speed

Speed up course creation by auto-generating modules, assessments, gamification, and skills-mapping in minutes.

About CYPHER Agent for course creators

2Personalize every journey

Dynamically adapt modules based on mastery or assessment results, tailoring journeys by role.

About adaptive learning paths

3Reduce administrative load

Set triggers to send communications, auto-enrol, change statuses, issue reminders, and more!

About advanced automation

4Deliver learning in the moment

Customers can ask questions and get learning-in-the-moment that draws on the resources that you make available.

About CYPHER Agent for learners

5Engage customers

Strengthen engagement and motivation with badges, points, community groups, and other gamification and social tools.

6Global reach and custom branding

Create content in 50+ languages, create custom portals by segment, and even white label your site.

7Connect training to the business

Get bidirectional integration into your CRM, connect your web conference tools, and leverage webhooks as needed.

About integration

Real customers, real impact

"We have a vast curriculum from beginning content through advanced, meeting users at their starting point, filling in their gaps, and taking them to the next level to achieve their goals. Quick access to information in the platform cut training times by 200%."

Alicia Pollock, Co-Founder, Royalwise

"Since adopting the CYPHER platform, our learning and training processes have become significantly more streamlined and efficient. 3x productivity in content creation. Converted a majority of preexisting content in just 2 months."

Carolyn Pilgrom, Director, Onboarding, Adoption, and Training (OATs)

"We are in control of how we use the platform and have the ability to update and manage how our platform looks and functions at the click of a button. Working with CYPHER has allowed us to have a greater reach to provide education to more in the aesthetics industry."

Kai Atkinson, Educator, Derma Aesthetics

Get customers to value faster

A branded portal speaks to every customer segment. Import customer accounts from your CRM and automatically enroll them in the right training. Automatically put every customer on the right onboarding journey.

Automate the training

Use CYPHER Agent and automation to create, personalize, and deliver training without multiplying manual work. Provide customers with their own AI agent that taps into your secure product resources for learning in-the-moment.

Turn customers into experts

Use engagement and performance signals to deepen adoption, intervene when customers struggle, and develop power users into advocates.

Impact the bottom line with CYPHER

Scalable, structured onboarding ensures every customer reaches “first value” faster and stays longer.

CYPHER Agent empowers customers to solve problems independently, reducing frustration & support tickets.

Create repeatable, automated training experiences that scale globally without adding headcount.

Links training engagement data with adoption, renewal, and expansion metrics — proving tangible ROI.

Delivers localized, on-demand, multi-language content anytime, anywhere, so no market is off-limits.

Learning analytics showing user progress and engagement trends help CSMs target at-risk accounts.