LMS Security & privacy features with 24/7 support

Unleash excellence in support, security, and privacy

Elevate your experience with CYPHER Care, our comprehensive suite of services and support designed to help you maximize your learning platform. Whether you're getting started, scaling your programs, or optimizing existing systems, our dedicated team is with you every step of the way. In terms of security, CYPHER is a 100% cloud-based platform and is GDPR compliant. With a remarkable average 99.9% uptime, automatic daily backups, and redundancy in multiple locations, CYPHER ensures fast, secure, and reliable performance for users. Explore the pinnacle of support, security, and performance excellence with CYPHER.

Support with CYPHER Care

CYPHER Care is a comprehensive support and services package created to help organizations get the most out of their CYPHER investment and foster skills development. The program provides strategic guidance and technical assistance. More information on CYPHER Care.

Services from our experts

CYPHER team of experts assist with implementation and ongoing optimization.

Bespoke content

If you are seeking a truly unique approach to learning, our bespoke content services offer fully customized solutions built from the ground up on our platform.
Bespoke content

Custom content

Whether enhancing modules, creating compliance courses, or developing skill programs, our services ensure your content stands out and delivers results.
Custom content

Custom development

Our custom development service provides you with dedicated engineering hours focused on delivering the customizations and enhancements that are most impactful for your business.
Custom development

Implementation

Our implementation services are meticulously designed to guide you every step of the way. Our goal is to get you up and running as efficiently and quickly as possible.
Implementation

Integration and API consulting

Seamless connection between CYPHER Learning and third-party platforms with Bidirectional Data Synchronization and expert advice for implementing and optimizing API integrations.
Integration and API consulting

Migration

We provide solutions for organizations of every size, ensuring a smooth transition that preserves your data integrity and supports your unique training objectives.
Migration

Staff transition

We offer training hours to ensure a smooth, efficient handoff while empowering your new administrator to take your learning programs to the next level.
Staff transition

Post implementation services

CYPHER can provide ongoing support with 10 hours of dedicated platform management per month.

Help center

Navigate our user-friendly system with confidence, and for any assistance you may need, explore our comprehensive help center. Discover organized topics by account type, one-click access to support forums, product news, suggestions, helpful videos, getting started guides, and our features roadmap.

Security and privacy

The CYPHER platform is 100% cloud-based and uses the Amazon cloud or Microsoft Azure for its infrastructure. In addition to the security and privacy delivered by Amazon and Microsoft, CYPHER includes the following security mechanisms:

Passwords

Walled communities

Authenticated resource access

Secure profiles

Secure messaging

Communications monitoring

Secure e-commerce

Secure storage

Secure servers

We protect credentials and data transmissions from detection while in transit in our site through encrypted passwords to ensure our clients' privacy. Our Google Apps, Clever, and custom SSO all use OAUTH 2.0 for secure connections. Our company is also GDPR compliant. Plus, a virus scanner automatically checks all file uploads and removes files if a threat is detected. All this and more are documented in our Cloud Security Policy.

Information on CYPHER AI security and privacy can be found here on our AI resource page.

Uptime and back-up

The CYPHER platform uptime is around 99.9%, so users experience fast performance even under peak conditions. View our live status anytime.

Every software and hardware component has copies in more than one of the data centers with automatic failover in case one of the centers has a problem. We perform automatic, daily backups for disaster recovery. These backups are stored in multiple locations for extra redundancy.

“CYPHER is a robust system with built-in self-support and fantastic customer service. The amount of features blows my mind.”

Daniel Bates, Director,
21stCentEd

“Every CYPHER employee I've interacted with has been professional, kind, and helpful. It's been a great experience.”

Katie Bokan, CEO and Founder,
Convo

“What I like most about CYPHER is the ease of use, their quick onboarding, and they also have the best IT support team I have ever worked with.”

Shibu Sukumaran, Head-IT Projects,
ISDC (International Skill Development Corporation)