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CYPHER Learning named a G2 Best Software Awards winner 2024
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Platform tour Support. Security. Privacy.

CYPHER provides unmatched support, security, and privacy.

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Unleash excellence in support, security, and privacy

Elevate your experience with CYPHER's comprehensive support and services. CYPHER Care offers 24/7 support and dedicated success management, while Solution Architects provide customization, content creation, migration, audits, and flexible training options. In terms of security, CYPHER is a 100% cloud-based platform and is GDPR compliant. With a remarkable average 99.9% uptime, automatic daily backups, and redundancy in multiple locations, CYPHER ensures fast, secure, and reliable performance for users. Explore the pinnacle of support, security, and performance excellence with CYPHER.

Support with CYPHER Care

CYPHER Care offers 24/7 support and a dedicated customer success manager to help companies, organizations, and academic institutions extract the maximum value from their technology and foster skills development. More information on CYPHER Care.

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Services from our experts

CYPHER solution architects assist with implementation and ongoing optimization

Customization

Our consulting team can add custom features to our product based on your specific requirements.

Content creation

Assist with customizing learning content for your site and leveraging the full potential of CYPHER AI 360.

Content migration

We can assist in migrating your existing content to our platform, including the creation of custom migration tools when appropriate.

Audit

We can perform a site audit and provide feedback on how your site is currently set up, as well as suggestions for improvement.

Training

Select from our flexible training options – online, on-site or customized training. Personalize your training by choosing specific topics or relying on our expert recommendations.

Help center

Navigate our user-friendly system with confidence, and for any assistance you may need, explore our comprehensive help center. Discover organized topics by account type, one-click access to support forums, product news, suggestions, helpful videos, getting started guides, and our features roadmap.

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Security and privacy

The CYPHER platform is 100% cloud-based and uses the Amazon cloud or Microsoft Azure for its infrastructure. In addition to the security and privacy delivered by Amazon and Microsoft, CYPHER includes the following security mechanisms:

Passwords

Walled communities

Authenticated resource access

Secure profiles

Secure messaging

Communications monitoring

Secure e-commerce

Secure storage

Secure servers


We protect credentials and data transmissions from detection while in transit in our site through encrypted passwords to ensure our clients' privacy. Our Google Apps, Clever, and custom SSO all use OAUTH 2.0 for secure connections. Our company is also GDPR compliant. Plus, a virus scanner automatically checks all file uploads and removes files if a threat is detected. All this and more are documented in our Cloud Security Policy.

Information on CYPHER AI security and privacy can be found here on our AI resource page.

Uptime and back-up

The CYPHER platform uptime is around 99.9%, so users experience fast performance even under peak conditions. View our live status anytime.

Every software and hardware component has copies in more than one of the data centers with automatic failover in case one of the centers has a problem. We perform automatic, daily backups for disaster recovery. These backups are stored in multiple locations for extra redundancy.

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“CYPHER is a robust system with built-in self-support and fantastic customer service. The amount of features blows my mind.”

Daniel Bates, Director,
21stCentEd

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“Every CYPHER employee I've interacted with has been professional, kind, and helpful. It's been a great experience.”

Katie Bokan, CEO and Founder,
Convo

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“What I like most about CYPHER is the ease of use, their quick onboarding, and they also have the best IT support team I have ever worked with.”

Shibu Sukumaran, Head-IT Projects,
ISDC (International Skill Development Corporation)