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CYPHER Learning named a G2 Best Software Awards winner 2024
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Build unflappable product expertise

Elevate product training mastery and drive stronger customer interactions

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Accelerate pipeline with modern product training programs

How many times have you received details of a new product or service just a week before its launch? In five days, you have to educate yourself on the product, create courses to inform employees, and ensure employees understand the ins and outs of it before launch. Talk about stress!

Are you struggling to…

Create and adapt product training fast enough to keep up with demand

Translate product trainings in multiple languages while maintaining meaning and localization

Create engaging and individualized product training people actually want to use

Get meaningful, data-driven insights to measure the effectiveness of product training methods

Measure and track your extended enterprise’s product training progress, strengths, and weaknesses

Inspiring customer confidence through product mastery

At every point in the customer lifecycle – from purchase to customer support – buyers expect nothing less than an efficient, productive customer experience. They expect to get information exactly when they need it and quick solutions for any problems that may pop up. . To meet these expectations, customer-facing employees such as sales teams, customer success managers, and customer support representatives need to be masters of the products they represent. They need to deliver information and answers promptly and accurately, and they need to know exactly where to go if the inquiry requires research and escalation. Anything less than that leaves a negative impression and can impact customer acquisition and retention. Not to mention, it leaves employees feeling unprepared and less confident in their own capabilities.

This makes a robust product training program essential to creating a superior brand experience. Whether you’re looking to create product advocates or product experts, you need a modern learning platform that personalizes the learning experience and establishes competency. This ensures you’re building and maintaining a team that represents your product and brand the way you and your customers expect.

74% of CX leaders say improving content and knowledge delivery to employees and customers is important.

Gartner

Award-winning platform for training

CYPHER has received multiple awards for our innovative learning technology, including Forbes Advisor’s “Best Overall Employee Training Software” and “Best LMS."

Supercharged product training. In minutes.

AI 360 with Copilot on the CYPHER platform can supercharge your product training program and deliver robust new courses fast, ensuring your course material is always up to date with the latest product features and capabilities. Imagine building competency-based, gamified, and personalized product training in just minutes!


This lets you:

  • Create product courses tailored to individual functions, departments and even employees - using your own uploaded content - and launch it just in time!
  • Ensure your teams are up to speed on the latest capabilities, updates, bug fixes or any other universal product issues they need to be aware of
  • Control your content quality, accuracy and credibility
  • Ensure consistent product knowledge and advocacy across your organization

Traditional way vs. CYPHER’s approach

Training manual PDFs and presentations simply don’t cut it when it comes to effective and efficient product training. Employees quickly scan through the material without the necessary level of comprehension, leaving them unprepared when they’re “in the moment” with a customer. Traditional learning management systems don’t fare much better. They limit how the material is presented and fail to capture the learner’s attention – with the same less-than-desirable results. CYPHER is revolutionizing the way companies conduct product training and enable employees. Product training on the CYPHER platform empowers trainers to build effective and inspiring competency-based courses with personalized learning paths, engaging content and advanced analytics – all geared toward helping employees achieve mastery-level proficiency of your products and services.

Traditional way

What you get with CYPHER

One-size-fits-all approach doesn’t adapt to the learner’s progress or training needs
Personalized learning profiles, competency mapping to content, assessments, and reporting in minutes – helping to ensure learners understand and can prove mastery-level product knowledge
You must manually bridge the gap between content development and delivery by using multiple, expensive tools
Unified content development and delivery allow you to get product training up and running faster with less people and money
Rigid, static content formats that leave learners bored and unengaged
Incorporation of new media and technologies like gamification to drive engagement and retention of product information at even the deepest level of detail
Conventional reporting that provide basic and rudimentary data
Insightful analytics, empowering you to track learner progress, identify gaps in product knowledge and flag opportunities for improvement
Time-consuming and manual course creation
Automation and AI-powered tools cut product course creation to minutes - allowing you to update and disseminate information just in time
Manual and outdated assessments
Adaptive assessments tagged to specific product and service topics to understand what the learner knows or doesn’t know
Minimal collaboration
Human-centered connections and communities to facilitate peer discussions and group exercises that help unify teams, while drive understanding and mastery of given product topics
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Why modernizing product training matters

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70% of consumers think contact centers should prioritize agent training instead of adding additional channels like chatbots.

Calabrio

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82% of customers would be more loyal to a brand that empowers contact center agents to solve issues without having to follow a script.

Sitecore

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83% of high performing customer service agents indicated they received the training they needed to do their best work.

Statista Research Department

Are you ready to see CYPHER Learning in action?