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Protect your utility’s most valuable resource – employees

Transform your utility’s compliance, certification, operations training with CYPHER

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Prepare your utility workforce for any situation

Utility company employees – energy, water, gas, waste removal, telecommunications, and more – perform unique and sometimes dangerous tasks that require specialized training. With having to ensure safety, compliance, technical, and operational training to tracking and reporting learning for compliance audits, there’s often little time left to develop customized and scalable course content to help tailor utility training programs to specific needs.

Are you struggling to…

Balance your utility’s training needs with operational duties without draining time and resources

Effectively track, manage, and report training for compliance audits and certification to demonstrate employee adherence, specifically around government mandates at country, region, state, and city levels

Ensure training meets compliance standards, effectively covers safety protocols, and develops the skills needed to run and maintain specialized machinery

Integrate an effective training program into your pre-existing HR and business systems to streamline administrative processes and ensure consistent employee records across different tools

Provide mobile accessibility for training programs so field workers, engineers, and other employees can learn and collaborate on the go

Create certification programs that adapt to utility workers’ knowledge, allow them to continue their education, and automatically reward employees with the relevant certifications upon completion

Energy

Amid the push toward greener energy solutions, the energy sector faces a pressing challenge: how to equip its workforce with the necessary skills to excel in this evolving landscape. Across various energy concentrations – coal, oil, natural gas, nuclear, solar, wind, hydroelectric, geothermal, and biomass – there’s an urgent need for upskilling, cross-skilling, and reskilling to meet the demands of the rapidly changing industry. But how do you balance training needs with operational duties without draining time and resources? How do you ensure your workforce is equipped with the knowledge and skills to tackle these challenges? How do you integrate an effective training program into your pre-existing HR and business systems? How do you track the effectiveness of training programs to ensure they align with industry advancements and evolving best practices? How can you provide greater accessibility to training so people can learn any time from anywhere? How can you help employees demonstrate their commitment to staying updated with industry advancements and maintaining a high level of expertise? Specifically in the nuclear and coal industries, how can you make sure employees not only learn but truly master essential safety measures to safeguard public health and prevent potential risks?

Competencies for the Energy sector

Explore pre-loaded specialized competencies for Nuclear, Solar, and Wind Energy Engineers on CYPHER. Our platform not only provides a rich competency library but also allows you to add your own criteria that can be used to create customized and effective courses and assessments. CYPHER's approach facilitates measurement and mastery level for each competency, making it an indispensable tool for skill advancement in the energy sector.

Water

Adhering to federal, state, and local regulations in training water professionals, including water distribution and wastewater operators, is crucial. It demands significant time and resource investment to adapt training for different regions. Ensuring training aligns with these regulations and covers diverse topics – from water treatment to safety protocols – is imperative for exams and public health protection. Efficiently tracking progress is another hurdle, as monitoring and documenting the progress of multiple professionals undergoing training can be time-consuming and prone to errors if not managed systematically. Spreadsheet and paper-tracking methods consume valuable time and resources that could otherwise be directed towards operational demands. So, how can you take advantage of modern technology to deliver higher-quality training without draining time and resources? How can you tailor training programs to meet the specific needs of different job roles? How can you provide greater accessibility to training so people can learn any time from anywhere? How can you help employees demonstrate their commitment to staying updated with industry advancements and maintaining a high level of expertise?

Competencies for the Water sector

Explore pre-loaded specialized competencies for Standardized Water Treatment Operators - Class I (using Water Professional International’s "Need to know" criteria), Wastewater Engineers, and Water Conservation Technicians on CYPHER. Our platform not only provides a rich competency library but also allows you to add your own criteria that can be used to create customized and effective courses and assessments. CYPHER's approach facilitates measurement and mastery level for each competency, making it an indispensable tool for skill advancement in the water sector.

8 steps to designing modern training for water operators

Are you grappling with the challenge of training water operators? Do you need help meeting federal, state, and city training requirements while ensuring efficient progress tracking without draining time and resources?

Gas

Those in the gas industry know there is a very small margin of error when it comes to their jobs. Working with highly flammable, sometimes toxic gasses under high pressure makes proper handling crucial. Improper installation or maintenance of gas lines can result in gas leaks, leading to potential fire or explosion hazards. So, in readying your workforce to take on these challenges, how do you ensure they not only learn, but truly master essential safety skills to safeguard their health? How do you develop effective training and ensure it covers all areas of needed skills well? How do you maintain compliance and provide effective certification programs without draining time and resources, detracting from operational duties? How do you integrate an effective training program into your pre-existing HR and business systems? How do you go beyond spreadsheet and paper-tracking methods to receive real-time insights and cut down on time needed preparing for compliance audits? How can you provide greater accessibility to training so people can learn any time from anywhere? How can you help employees demonstrate their commitment to staying updated with industry advancements and maintaining a high level of expertise?

Competencies for the Gas sector

Explore pre-loaded specialized competencies for Biogas Technicians, Derrick Operators (oil and gas), and Gas Plant Operators on CYPHER. Our platform not only provides a rich competency library but also allows you to add your own criteria that can be used to create customized and effective courses and assessments. CYPHER's approach facilitates measurement and mastery level for each competency, making it an indispensable tool for skill advancement in the gas sector.

Waste management

Effective training in the waste management sector encompasses a spectrum of critical tasks, ranging from collecting and sorting waste to handling hazardous materials and implementing environmental management systems. The impact of training extends far beyond enhancing employee skills. It directly influences the environment and public health, making it a social responsibility that yields effects far greater than the individual components. But how do you implement effective training, maintain compliance, and provide certification programs without taking significant resources and time away from operational duties? How do you ensure training stays up to date with the latest laws, regulations, and technology? How do you ensure waste management professionals not only learn, but truly master essential safety skills? How do you go beyond spreadsheet and paper-tracking methods to receive real-time insights and cut down on time needed preparing for compliance audits? How can you provide greater accessibility to training so people can learn any time from anywhere? How can you help employees demonstrate their commitment to staying updated with industry advancements and maintaining a high level of expertise?

Competencies for the Waste management sector

Explore pre-loaded specialized competencies for Hazardous Waste Technicians, Solid Waste Operators, and Waste Management Supervisors on CYPHER. Our platform not only provides a rich competency library but also allows you to add your own criteria that can be used to create customized and effective courses and assessments. CYPHER's approach facilitates measurement and mastery level for each competency, making it an indispensable tool for skill advancement in the waste management sector.

Telecommunications

Telecommunications is the backbone of modern society – from connecting people across the Atlantic to transmitting and protecting mass amounts of consumer data. For that reason, the industry must abide by strict regulations, quickly adapt to new technologies like 5G, protect consumer data from cybersecurity threats, quickly respond to outages in the event of natural disasters, and more. Training is a vital part of equipping those in the telecom industry with the skills needed to keep modern society up and running. But how do you implement effective training, maintain compliance, and provide certification programs without taking significant resources and time away from operational duties? How do you keep training up to date with the latest laws, regulations, and technology? How do you ensure telecommunications professionals – network engineers, telecom technicians, network administrators, and more – not only learn, but truly master essential safety skills? How do you protect training material from cybersecurity threats? How can you provide greater accessibility to training so people can learn any time from anywhere? How can you help employees demonstrate their commitment to staying updated with industry advancements and maintaining a high level of expertise?

Competencies for the Telecommunications sector

Explore pre-loaded specialized competencies for Telecommunications Analysts, Telecommunications Engineers, and Telecommunications Equipment Installers and Repairers on CYPHER. Our platform not only provides a rich competency library but also allows you to add your own criteria that can be used to create customized and effective courses and assessments. CYPHER's approach facilitates measurement and mastery level for each competency, making it an indispensable tool for skill advancement in the telecommunications sector.

How to create an effective training program for your utility with CYPHER

Are you grappling with the challenge of training water distribution operators, nuclear energy engineers, biogas technicians, hazardous waste technicians, telecommunications analysts, and more? Do you need help meeting federal, state, and city training requirements while ensuring efficient progress tracking without draining time and resources? 

In the realm of utility company training, CYPHER Learning emerges as the transformative solution, addressing these challenges head-on and providing a unified learning experience that not only helps to meet regulatory standards, certification, and requirements but also elevates the entire training experience.

Explore how to create an effective training program for your utility with the CYPHER Learning platform:
1. Define learning objectives

Establish precise and measurable learning goals that align seamlessly with the identified training needs. Clearly outline what utility employees are anticipated to grasp during their training, encompassing essential aspects like comprehending processes, adhering to regulatory standards, implementing safety protocols, and operating equipment efficiently.

How CYPHER can help

  • Efficient course creation: Make use of CYPHER AI 360 to significantly speed up the course creation process, ensuring you stay in step with industry changes. Create new courses in minutes.
  • Compliance and competencies: Utilize CYPHER AI 360 to create courses that align with essential competency criteria, including those already added to the CYPHER competency database. Enhance customization by uploading state and local requirements for a more tailored utility training experience.
  • Skill mastery: CYPHER’s competency-based learning approach helps to ensure utility employees master key skills before advancing in their training journey. This ensures a solid foundation and competency development for optimal progress.

Benefits

  • Time-efficiency: Faster course creation ensures that training programs are promptly updated to align with industry changes.
  • Customized criteria compliance: Meeting essential competency criteria and complying with regulations is critical for avoiding legal issues and ensuring the utility workforce is adequately trained.
  • Skill mastery enablement: Build a more proficient and capable workforce.

Design a robust curriculum that specifically addresses the key topics crucial to the training of your utility workers. Ensure a comprehensive learning experience by seamlessly integrating both theoretical principles and practical applications relevant to their roles.

How CYPHER can help

  • Trackable and automated certification: Follow personalized "learning paths" on CYPHER for certification programs. Receive certificates automatically upon completion.
  • Mastery learning approach: Learn at your pace with competency-based learning on CYPHER. Progress only after mastering each skill, and get personalized recommendations for skill improvement.
  • Content generation with AI: Let CYPHER AI 360 automatically create content based on uploaded or preloaded criteria and best practices, ensuring your training aligns with industry standards.
  • User-friendly course creation: Use built-in authoring tools on CYPHER to easily create and customize entire courses. Align assessments with essential criteria for a seamless competency-based learning experience.

Benefits

  • Elevated learning outcomes: Enhance the effectiveness of the training program, leading to improved learning outcomes specifically tailored to utility employees.
  • Progress and mastery tracking: Enable comprehensive tracking of progress, providing a thorough understanding of each employee's advancements in mastering essential competencies.
  • Personalized learning at scale: Leverage personalized learning on a broader scale, addressing the individual needs of each utility employee within the training program.

Instituting an effective utility employee training program entails the integration of expert guidance, consistent assessments, training feedback, and readily accessible training materials – all pivotal elements for success.

How CYPHER can help

  • AI 360: Generate and localize courses in 50+ languages, accelerating course creation. Adaptable learning paths: Customize courses based on learners' progress, automatically awarding certificates as they advance.
  • Reporting: Access 50+ built-in reports and custom reporting for immediate insights into water operators' learning.
  • Connection building: Foster connections through Q&A forums, messaging, and chat support for operators.
  • Universal translator: Communicate in real-time in over 50 languages, breaking language barriers.
  • Enhanced accessibility: Use CYPHER’s accessibility themes, descriptive text, and AI voiceover capabilities to create multisensory learning experiences.

Benefits

  • Elevated learning outcomes: Enhance the effectiveness of training programs, leading to improved learning outcomes specifically tailored to each utility employee.
  • Increase efficiency: Optimize the cost, time, and staff needed to get utility training up and running and streamline your workflow.
  • Progress and mastery tracking: Enable comprehensive tracking of progress, providing a thorough understanding of each utility employee's advancements in mastering essential competencies.
  • Reduce support requirements: An intuitive interface minimizes the need for additional assistance in navigating the platform.
  • Increase inclusivity: Make training more accessible for employees with diverse needs.

Foster meaningful engagement and active participation within utility training programs by creating an inclusive learning environment that promotes collaboration and interaction.

How CYPHER can help

  • Role-based grouping: Efficiently group employees by their roles (e.g., water distribution operators, nuclear energy engineers, biogas technicians, hazardous waste technicians, telecommunications analysts, etc.) to facilitate a sense of community among operators who share similar responsibilities.
  • Gamified learning: Elevate learner engagement through CYPHER's advanced gamification, encompassing awards, competition, and motivational elements. Employ leaderboards, periodic leveling, and gamified elements within courses and learning paths.

Benefits

  • Improved collaboration and support: Enable your utility workforce to interact, share experiences, and support each other, fostering a collaborative learning environment.
  • Increased motivation: Gamification fosters a sense of healthy competition and achievement to boost motivation levels as operators strive to excel and earn points.

Engage qualified instructors, subject matter experts, and experienced professionals to deliver training sessions. Mentorship programs can allow more seasoned utility employees to easily pass their knowledge to newer employees, sharing real-world experiences to supplement theoretical learning.

How CYPHER can help

  • Automated grouping: Automation rules enable you to easily match mentors/mentees by grouping them based on their learning goals and departments.
  • Instructor-led training: Live instructor-led training sessions enable experienced professionals to conduct training sessions virtually.
  • Communication features: Features like forums, chat, or designated mentorship spaces allow for easy communication and sharing of real-world experiences.
  • Easy certification: The “learning paths’’ feature guides learners through certification programs and while personalizing their learning experience.

Benefits

  • Enhanced engagement: Interactive learning and immediate feedback can help utility employees better understand their strengths and weaknesses and increase collaboration and innovation.
  • Community support and guidance: Peer-to-peer learning, mentorship, and knowledge exchange can provide diverse perspectives, deeper learning, and skill enhancement.
  • Increased administrative efficiency: Automation decreases administrative burdens and speeds tasks.
  • Personalized learning at scale: Leverage personalized learning on a broader scale, addressing the individual needs of each utility employee within the training program.

Every employee’s training should be documented to comply with federal, state, and local regulations. Use quizzes, exams, demonstrations, and real-world scenarios to assess employee knowledge and understanding. By providing regular feedback to employees, you’re giving them the opportunity to frequently improve and better prepare for certification, safety, or compliance exams.

How CYPHER can help

  • Generate question banks: CYPHER AI 360 can automatically generate question banks from uploaded material and competencies.
  • Robust real-time reporting: 50+ built in and custom reporting options are available on one comprehensive dashboard.

Benefits

  • Increase efficiency: Streamline progress tracking, cut down on paperwork, and save time preparing for compliance audits.
  • Diversify learning material: Because AI 360 generates questions and learning material, it exposes water operators to more diverse questions, surpassing what individuals could gather alone.

Employee skills and knowledge aren’t the only component you should regularly assess. You should also measure the effectiveness of your training programs and identify areas for improvement to deliver better training to utility employees.

How CYPHER can help

  • Robust real-time reporting: CYPHER’s 50+ built-in reports and custom reporting options are available on one comprehensive dashboard.
  • Skill mastery tracking: Mastery tracking can highlight areas where additional course material might be necessary to enhance understanding and proficiency in specific competencies.
  • Instantly update content: CYPHER’s cloud-based system immediately publishes course updates to each utility employee’s platform.

Benefits

  • Quickly review and update material: Periodically review and update information as new regulations or information become available.
  • Future-ready training: Instantaneous updates allow you to keep content up to date without having to re-print and re-deliver materials.
  • Improved learning experience: Enhance course material and provide more value to utility employees.
  • Increased administrative efficiency: Real-time comprehensive reporting decreases time spent preparing and interpreting reports.

Upon successful completion of training programs, offer certifications that validate the utility employee’s progress. This not only rewards them for their work but also allows them to have a method of marketing themselves for future opportunities. Encourage ongoing professional development through continuing education, workshops, and conferences to proactively prepare operators for industry advancements. Buying into your employees’ futures can increase satisfaction, retention, and productivity.

How CYPHER can help

  • Individual goal setting: CYPHER’s learning goals feature allows utility employees to direct their own training and professional development by selecting their own goals.
  • Certification guidance: The learning paths feature guides certification on the CYPHER platform by directing learners through the modules and courses needed to receive a certification.
  • Platform-wide automation: CYPHER is the only platform built around automation from the ground up and can dynamically hide and reveal content based on goals, make learning recommendations, and automatically reward utility employees with certificates upon completion.

Benefits

  • Personalized learning at scale: Leverage personalized learning on a broader scale, addressing the individual needs of each utility employee within the training program.
  • Improved motivation: Increased autonomy and self-direction often improves motivation and increases continual learning.
  • Increased administrative efficiency: Automation rules decrease tedious tasks around administration.
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Take a tour of AI 360 with Copilot

Award-winning platform for training

CYPHER has received multiple awards for our innovative learning technology, including Forbes Advisor’s “Best Overall Employee Training Software” and “Best LMS."

Supercharged training for utilities. In minutes.

AI 360 with Copilot on the CYPHER platform supercharges training for utility companies. Rapidly create personalized courses, upload your own content, and tailor programs for job-specific needs, helping to ensure efficient training and increased compliance rates.

  • Create competency-based, gamified, and personalized utility courses fast, helping to meet training, compliance, and certification demands.
  • Easily upload content and competencies specific to your utility company to help ensure training quality and credibility.
  • Standardize programs, improve competency mastery, and enhance safety by tailoring training to each utility job role.

Did you know?

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Over 60% of utility workers indicated that their workplace technology needs at least some updating.

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A mere 6% of leaders believe their utility is performing excellently at recruiting younger/technical talent.

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76% of energy, utilities, and resources company leaders expressed concern about the availability of skills, particularly digital skills.

Are you ready to see CYPHER Learning in action?