Our team of specialists is here to support you and help you grow.
CYPHER Care offers 24/7 support and a dedicated customer success manager to help companies extract the maximum value from their technology and foster skills development.
CYPHER Solution Architects assist in overcoming learning challenges, both simple and complex, by identifying opportunities for improvement.
Here’s an overview of the services provided by CYPHER.
We deliver on-site training at your location or we can set up online training, depending on your institution’s needs. All our instructors are experts with our platform, and the training includes plenty of hands-on experience for you and your staff.
We can provide customized training that covers a range of topics that you specifically request. We also do workshops, webinars, and we can provide certifications for Professional Development for your team.
CYPHER can help with every aspect of implementation, so you can start teaching and learning online in no time. We have experience with deploying to various types of institutions, from small schools and businesses to big districts of universities and networks of companies.
We can provide implementation assistance, such as setting up your portal, creating accounts, setting up classes, configuring your custom URL, integrating with your email and authentication systems, and more.
You don’t have to worry about moving your content and data from one platform to another. We can assist with migrating your existing content to our platform, including the creation of custom migration tools when appropriate.
CYPHER has instructional design experts that are equipped to handle large migrations easily and we have done this successfully for many clients.
We can help you customize many aspects of your portal to give it a more personalized look that matches your institution’s identity.
We can create a custom color scheme, prepare your logo for embedding, add attractive images to your visitor portal, add custom CSS and HTML, and more.
With CYPHER Copilot, you can create a gamified, multimedia, competency-based course in minutes. Learn more about Copilot!
Our team of instructional design experts can help with transforming your e-learning content. We can assist with putting together outlines for classes, creating competencies, improving the design of your content, adding media files, and more.
We can assist with importing existing content into the platform and working together to make sure it’s ready and visually appealing for your learners.
We can work with your team to build a strategy for a smooth adoption of the platform in your institution. We can create a personalized strategy for your learners and teachers based on your goals, so that everyone will use the platform successfully.
Our team is made of professionals with years of experience in education and we understand deeply the needs of academic institutions when it comes to integrating technology. We can also create advocacy programs that promote personalized and inclusive education in your institution.
CYPHER Care services at-a-glance
|API version 2.0||Yes|
|Dedicated Customer Success Manager (CSM)||Yes|
|Support request per month||15|
|Client assigned admin users to access support / CSM||5|
|Initial response (Goal*)||1 hour|
|Support request resolution (Goal*)||24 hours|
|User training||Up to 20 hours within 6 mos|
|Support request reports||Upon request|
|Dedicated support representative||Add-on|
|Portal design and configuration||Add-on|
* The number of hours indicated is the optimized goal of response time
Support / Services
|Content transformation / Content creation||Add-on|
Other professional services
|Customer Advisory Board||Eligible|
|Support portal branding||Add-on|
|Webinars / Courses||Various|
|Referral Program Fee / closed new accounts||Reward program|
|Custom integration maintenance||20% discount|
|Unlimited community support||Yes|
|Unlimited access to CYPHER Learning Community||Yes|
|Unlimited access to CYPHER Learning LMS Admin Community||Yes|
|Custom CYPHER Connectors and recipes||Add-on|
|Additional support incident|
* Not part of CYPHER Care