CYPHER Care
We have a dedicated team of experts ready to assist you with your learning needs around the clock, 24/7.
Optimize your investment with CYPHER Care
CYPHER Care is a complete support and services package designed to assist organizations in maximizing the value of their CYPHER investment. The program aims to facilitate a smooth adoption of the platform through strategic guidance and technical support, to help ensure a seamless learning experience.
Services provided by CYPHER
CYPHER Care offers 24/7 support to help companies extract the maximum value from their technology and foster skills development. CYPHER Solution Architects assist in overcoming learning challenges, by identifying opportunities for improvement.
Our advanced Bidirectional Data Synchronization creates a dynamic bridge between CYPHER and third-party platforms, enabling a seamless exchange of data. Activate synchronization with precision, whether in response to user actions or through automated scheduling.
Seamlessly unite management systems with the CYPHER platform to maintain consistent learner profiles, course registrations, and performance analytics, ensuring a continuous and accurate update of records.
Link the CYPHER platform to an array of content suppliers and educational resources to broaden the educational material available beyond the built-in CYPHER offerings.
Connect with cutting-edge analytics tools to extract more nuanced insights into learner engagement, instructional effectiveness, and educational outcomes, supplementing the existing CYPHER analytics.
Integrate widely-used messaging and collaborative applications with the CYPHER platform to improve interactions among students and educational staff, building upon the platform's existing communication capabilities.
Integrate additional testing and evaluation services that extend the assessment functions available within the CYPHER platform.
Embrace the power of CYPHER Connect and Zapier to craft custom, automated workflows that bridge the gap between CYPHER and other software applications.
We now offer specialized SSO solutions for organizations requiring compatibility beyond OAuth 2.0, ensuring a secure and streamlined user experience.
Migrate your data with confidence using our blend of Robotics Process Automation (RPA) and Manual Data Transfer. Our experts ensure a swift, meticulous, and trustworthy transition, preserving the integrity of your data and minimizing downtime.
You don’t have to worry about moving your content from one platform to another. We can assist with migrating your existing content to our platform, including the creation of custom migration tools when appropriate.
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RPA migration: Automate the migration of essential data with our custom RPA bots, designed for efficiency and alignment with the CYPHER platform.
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Manual data transfer: For intricate data sets that require a personal touch, our specialists meticulously transfer and adapt your data, ensuring a seamless integration into CYPHER.
We deliver on-site training at your location or we can set up online training, depending on your institution’s needs. All our instructors are experts with our platform, and the training includes plenty of hands-on experience for you and your staff.
We can provide customized training that covers a range of topics that you specifically request. We also do workshops, webinars, and we can provide certifications for Professional Development for your team.
CYPHER can help with every aspect of implementation, so you can start teaching and learning online in no time. We have experience with deploying to various types of institutions, from small schools and businesses to big districts of universities and networks of companies.
We can provide implementation assistance, setting up your portal, creating accounts, setting up classes, integrating with your email and authentication systems, and more.
With CYPHER AI 360, you can create a gamified, multimedia, skills-based course in minutes.
Our team of instructional design experts can help with transforming your e-learning content. We can assist with putting together outlines for classes, creating competencies, improving the design of your content, adding media files, and more.
We can assist with importing existing content into the platform and working together to make sure it’s ready and visually appealing for your learners.
We can work with your team to build a strategy for a smooth adoption of the platform in your institution. We can create a personalized strategy for your learners and teachers based on your goals, so that everyone will use the platform successfully.
Our team is made of professionals with years of experience in education and we understand deeply the needs of academic institutions when it comes to integrating technology. We can also create advocacy programs that promote personalized and inclusive education in your institution.
With CYPHER AI 360, you can create a gamified, multimedia, skills-based course in minutes.
Our team of instructional design experts can help with transforming your e-learning content. We can assist with putting together outlines for classes, creating competencies, improving the design of your content, adding media files, and more.
We can assist with importing existing content into the platform and working together to make sure it’s ready and visually appealing for your learners.
We can work with your team to build a strategy for a smooth adoption of the platform in your institution. We can create a personalized strategy for your learners and teachers based on your goals, so that everyone will use the platform successfully.
Our team is made of professionals with years of experience in education and we understand deeply the needs of academic institutions when it comes to integrating technology. We can also create advocacy programs that promote personalized and inclusive education in your institution.
CYPHER Care services at-a-glance
LMS Administrators
Services | CYPHER Care |
---|---|
API 3.0 | Yes |
Support request per month | 15 |
Client assigned admin users to access support / CSM | 5 |
Initial response (Goal*) | 1 hour |
Support request resolution (Goal*) | 24 hours |
Support request reports | Upon request |
Dedicated support representative | Add-on |
Portal design and configuration | Add-on |
* The number of hours indicated is the optimized goal of response time
Support / Services
Services | CYPHER Care |
---|---|
Content transformation / Content creation | Add-on |
Data migration | Add-on |
Content migration | Add-on |
Integration | Add-on |
Strategy | Add-on |
Other professional services
Services | CYPHER Care |
---|---|
Workshops | Unlimited access |
Support portal branding | Add-on |
Webinars / Courses | Various |
Referral Program Fee / closed new accounts | Reward program |
Unlimited community support | Yes |
Unlimited access to CYPHER Learning Community | Yes |
Unlimited access to CYPHER Learning LMS Admin Community | Yes |
Additional services*
Services |
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Incident reports |
Sandbox environment |
Custom development |
Consultancy hours |
Additional support incident |
* Not part of CYPHER Care