Scaling AI expertise with 90% faster creation
Building a high-impact learning ecosystem from scratch at startup speed
At Daybreak AI, learning is viewed as a strategic investment with a measurable return. To support their mission of helping customers make faster, AI-driven decisions, the company invested in a formal learning strategy early to eliminate informal knowledge transfer and increase operational consistency.
By embedding education into their core value of "Continuous Growth," Daybreak AI has turned training into a repeatable system that accelerates execution and improves delivery quality. In under six months, they moved from having no formal program to managing a fully scaled ecosystem that serves both internal employees and global customers without a proportional increase in costs.
“With CYPHER, we’re able to create, update, and scale training in a fraction of the time, giving us the clarity and efficiency we needed to support our expanding workload.”
INDUSTRY
IT & software
COMPANY SIZE
Small (Less than 500 learners)
HEADQUARTERS
Remote
SERVICES
Software and solutions
The challenge
- No formal training program or centralized learning system
- Knowledge was siloed in Subject Matter Experts (SMEs)
- Informal "shadowing" became unsustainable during rapid growth
As a fast-growing AI startup, Daybreak AI initially faced the challenge of "tribal knowledge." Critical information lived only within specific individuals, and training was delivered informally through live sessions and document sharing. This approach was inherently unscalable and created a heavy reliance on SMEs, who were frequently pulled away from their primary responsibilities to repeat the same instructions.
There was also a complete lack of visibility into learner engagement or effectiveness. Without a centralized hub, the leadership team had no way to measure if information was being retained or if global teams were aligned on best practices. This inconsistency created a potential delivery risk during customer engagements and Proof of Concept (POC) stages.
The pressure to keep pace with an evolving product meant that updates to training materials were often outdated by the time they reached the staff. The firm needed a way to capture expertise once and distribute it globally, ensuring that every employee and customer had access to a single, verified source of truth.
“Knowledge lived in people, and training was delivered informally—an approach that quickly became unsustainable as the company scaled.”
The solution
- CYPHER Agent utilized to slash course development time
- Multi-portal "Organizations" for branded customer enablement
- Automated learning paths for role-based employee journeys
To build an ecosystem from zero, Daybreak AI leveraged CYPHER Agent to automate the most time-consuming parts of instructional design. By using AI to generate structured drafts and assessments, they reduced the time to build a single course from 90 hours down to just 8. This 90% efficiency gain allowed a single-person training function to operate at the scale of an enterprise-level L&D department.
The team also utilized the "Organizations" feature to launch three fully branded customer portals. This transformed customer enablement from a series of high-touch, one-off events into a repeatable, scalable experience. These portals allow Daybreak to maintain their high-end brand identity while providing customers with self-paced, high-quality instruction that is consistently rated at 4.6 out of 5 stars.
Centralized catalogs and learning paths were established to create clear, role-based journeys for employees. This ensured that onboarding was no longer dependent on live shadowing, but was instead a structured process that could be tracked and measured in real-time. By moving to this digital-first strategy, Daybreak AI successfully operationalized their core value of Continuous Growth.
“CYPHER Agent delivered the greatest ROI... allowing us to scale high-quality content rapidly without adding headcount.”
The results
- Built a complete learning ecosystem in under six months
- Reclaimed 82 hours of development time per course
- 30% efficiency gain in daily work via AI tool usage
The implementation of CYPHER has transformed learning into a measurable performance lever. The massive reduction in course creation time allowed for the rapid rollout of an "8-week learning challenge," which focused on internal AI tools and workflows. This initiative resulted in a 40% increase in AI tool adoption and helped team members complete daily tasks with significantly more confidence and fewer errors.
The impact on customer delivery has been equally significant. By providing on-demand enablement through branded portals, Daybreak AI saw a 25–35% reduction in baseline clarification and rework during customer engagements. The shared frameworks established in the LMS mean that consultants and customers are aligned from day one, accelerating the time-to-value for every project.
With 101 active learners and a 92% CSAT score, the platform has proven that even a small team can deliver global-scale results. The metrics show sustained engagement, with over 165 learning hours recorded in the first few months. For Daybreak AI, the LMS is no longer just a repository for information; it is a strategic advantage that enables them to scale without adding proportional administrative costs.
“CYPHER transformed learning into a measurable performance lever—saving hundreds of hours annually and enabling rapid scale without additional headcount.”
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