Scaling legal excellence with AI-powered training
Accelerating course creation and onboarding to support a fast-growing legal practice
At Poulin Willey Anastopoulo (PWA), learning is the primary vehicle for taking care of people so they can better serve their clients. The firm believes that when team members feel supported and confident in their skills, the quality of their legal work naturally rises. Training is not just about compliance; it is about connecting the team, strengthening culture, and ensuring every person understands their impact on every case.
To maintain these high standards during periods of rapid growth, PWA needed a way to move past manual bottlenecks and deliver consistent, high-quality instruction. By adopting CYPHER, they have transformed their training department into an agile resource that keeps pace with the firm's evolving legal processes.
“With CYPHER, we’re able to create, update, and scale training in a fraction of the time, giving us the clarity and efficiency we needed to support our expanding workload.”
INDUSTRY
Legal Firm
COMPANY SIZE
Small (Less than 500 learners)
HEADQUARTERS
South Carolina, US
SERVICES
Legal services
The challenge
- Time-consuming manual content creation and updates
- Inconsistent tone and structure across different creators
- Bottlenecks in onboarding due to outdated materials
Before implementing CYPHER, PWA’s training team faced constant pressure to keep materials updated as firm processes evolved. Knowledge was often siloed, and even minor updates to a procedure created significant administrative bottlenecks.
With limited capacity and no streamlined way to align tone or accuracy, the team spent more time fixing existing content than designing meaningful new learning experiences. This manual workload made it difficult to scale the training library effectively, which in turn slowed down onboarding for new staff and created inconsistencies in how cases were handled across the firm.
“Our team spent more time fixing content than designing meaningful learning experiences—making it hard to support PWA’s fast-growing workload.”
The solution
- AI-assisted tools for rapid course drafting and rewriting
- Automated assessment generation to verify competency
- Personalized learning paths to target specific skill gaps
CYPHER solved these challenges by providing a suite of AI-powered tools that streamlined the entire development lifecycle. The CYPHER platform allowed the team to generate structured drafts, rewrite content for a consistent professional tone, and build assessments in minutes rather than days.
Beyond speed, the platform provided the structural clarity PWA needed. Automated tasks, such as standardizing formatting and aligning learning objectives, eliminated repetitive work and reduced human error. Intelligent insights now allow the team to proactively refine modules by identifying exactly where learners struggle, ensuring the training strategy is driven by data rather than guesswork.
“The platform lets us generate polished drafts, rewrite content, and build assessments in minutes—something that used to take hours or even days.”
The results
- Course development time decreased by 40–60%
- New hires reach full productivity 1–2 weeks sooner
- Accuracy and compliance improved by 30% firm-wide
The results of the implementation have been felt across the entire organization. By reducing course creation time by up to 60%, the training team can now proactively improve the learner experience instead of just struggling to keep up with demand. This efficiency has directly impacted the bottom line: new team members now reach confidence and full productivity levels up to two weeks faster than before.
Learner comprehension has also seen a measurable boost. With clearer, more structured instructions, follow-up questions have decreased while knowledge retention has increased by an estimated 25%. This improved clarity has led to a 30% increase in task accuracy and compliance, creating a more prepared and reliable legal team that can confidently handle the firm's expanding workload.
“CYPHER has helped create a more prepared, capable, and reliable team. We’ve seen stronger competency in key workflows and accuracy has improved significantly.”
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