Transforming training into an agile strategy
Scaling continuing education through operational agility and digital transformation
Learning and continuing education are strategic pillars for Universidad Central de Chile. The institution’s mission focuses on strengthening the professional, academic, and digital competencies of students and faculty across both the public and private sectors. By offering a structured variety of diploma programs and postgraduate certificates, the University ensures its community is aligned with the evolving needs of today’s labor market.
The use of the CYPHER platform has been essential in scaling this mission while maintaining high quality standards. For Universidad Central de Chile, digital transformation is not just about moving content online; it is about improving the quality of public services and regional development through institutional capability. CYPHER has provided the necessary flexibility to ensure academic traceability and expanded national reach for their diverse training programs.
“CYPHER Learning helped us transform training from a rigid, reactive process into an agile, scalable, data-driven strategy.”
INDUSTRY
Higher education
COUNTRY
Chile
SIZE
Small (Less than 500)
The challenge
- Rigid legacy systems hindered rapid responses to urgent training needs
- Difficulty managing large cohorts and parallel program deliveries
- Fragmented operations with data spread across multiple disconnected tools
Before implementing CYPHER, Universidad Central de Chile faced structural challenges that limited its operational performance. The legacy systems in place were rigid, making it difficult to launch programs within the tight timelines often required by public bidding or emerging social needs. This lack of agility meant the university could not always respond to training demands at the speed required by the market.
Scalability was a persistent pain point. As the demand for externally funded courses and diploma programs grew, managing multiple versions of the same course became increasingly complex. Administrative and academic teams were often overloaded by manual processes, which created a bottleneck for institutional growth. Furthermore, because content and reporting were fragmented across different tools, the university suffered from limited visibility into performance data.
“The rigidity of the systems we were using made it difficult to respond quickly to short-notice needs, limiting our ability to launch courses and programs within tight timelines.”
The solution
- Flexible cohort management to replicate and launch courses rapidly
- Centralized hub for content, assessments, and real-time reporting
- Personalized learning paths via CYPHER Agent to adapt to student profiles
Implementing CYPHER allowed the university to streamline its course deployment by centralizing management into a single, flexible system. The ability to quickly configure new programs and replicate existing content has allowed the institution to manage multiple cohorts in parallel without disrupting ongoing operations. This centralization has eliminated operational fragmentation, providing a single source of truth for academic evidence and compliance reporting.
The CYPHER Agent tool has been a key differentiator, enabling the university to adapt learning paths based on participant profiles and progress. This personalization ensures that training remains relevant for diverse cohorts with varying starting levels. Additionally, automation features now handle routine tasks such as notifications and tracking, freeing up staff to focus on pedagogical quality rather than system administration.
“Today, we can design, launch, and scale training programs in significantly shorter timeframes, responding quickly to short-notice needs and emerging requirements.”
The results
- Course launch and rollout time reduced by 40% - 50%
- 30% - 40% reduction in administrative time for course setup
- 30% improvement in key content retention compared to previous formats
The results of the transition to CYPHER have been measurable and significant. By reducing course launch times by up to 50%, the university has improved its ability to respond to short-notice needs, particularly for programs tied to public bidding and external funding. Administrative efficiency has also surged, with a 40% reduction in time spent on manual cohort management and report generation.
Learner performance has seen a corresponding boost. The clear structure of content and the use of formative assessments have led to a 30% improvement in knowledge retention. Students are now more autonomous, managing their own schedules and revisiting materials as needed. This shift has not only improved technical competencies but has also fostered essential transferable skills like self-management and lifelong learning, directly supporting the university’s strategic objectives.
“The platform has also encouraged more autonomous and active learning, allowing learners to manage their schedules, revisit content as needed, and maintain ongoing access to materials.”
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