Solutions / Customer training

An exceptional customer journey begins with smarter education

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Supercharged customer training. In minutes.

CYPHER Agent can supercharge your customer training initiatives and deliver robust new courses fast. Build competency-based, gamified, personalized learning experiences in under 10 minutes. Imagine being able to create customer training - using your own uploaded content - and launching it just in time! Imagine being able to control your content quality and credibility. Shorten sales cycles. Inspire loyalty. Increase customer value. Ensure brand consistency at every turn.

CYPHER Agent

Traditional way vs. CYPHER’s approach

An effective customer training strategy is key to attract and retain customers at every stage of the lifecycle, enhance customer experience, and maximize the impact of your products and services. Lasting and engaging customer training programs have a modern LMS at the core.

Traditional way

What you get with CYPHER

You must manually bridge the gap between content development and delivery by using multiple, expensive tools

Unified content development and delivery allows you to get customer training up and running faster with less people and money

One-size-fits-all training materials, lacking customization and burying critical information in mounds of text

Learners generate on-demand learning right when they need it from the resources you’ve made available to them

PDF-based training materials with limited interaction

Leveled-up gamification beyond just badges and competency-based learning allow for engaging and personalized customer training experiences

Slow feedback loops with delayed assessments and progress tracking

55 pre-built reports and custom options allow you to see your customers’ learning progress fast!

Tedious manual processes for certification and accreditation

Automated certification processes, saving time and reducing administrative burdens

Cumbersome management of orders and payment through accounts payable and your CRM

Full integrated e-commerce module supporting multiple scenarios, from single registrations, to group purchases, to criteria-based discounts

Takes weeks or months to create a new and comprehensive training program

Minutes to create an entire customer training program that’s personalized, mapped to competencies, and gamified

Uses no AI or antiquated AI to create courses

Award-winning AI Agent does the heavy lifting to create courses from start to finish using your resources to deliver training at scale

Questionable content sources and credibility

Ensures credible content and guards against AI hallucination

Why is customer training important?

Customer training is designed specifically for individuals using your company's products or services. It aims to create a seamless customer journey, ensuring client loyalty, and maximizing your offerings' impact on their lives or organizations. At CYPHER, we understand the diverse needs of your organization and offer a versatile range of training options including:

Onboarding
Self-paced e-learning modules
How-to videos
Searchable knowledge bases
Customer support
Certification programs
Customizable portals
Skills-based and competency-based learning

Building your successful customer training program

These are just some of the features that will make your customer training program a success:

1CYPHER Agent for course creators

Speed up course creation by auto-generating modules, assessments, gamification, and skills-mapping in minutes.

About CYPHER Agent for course creators

2Adaptive learning paths

Dynamically adapt modules based on mastery or assessment results, tailoring journeys by role.

About adaptive learning paths

3Advanced automation

Set triggers to send communications, auto-enrol, change statuses, issue reminders, and more!

About advanced automation

4CYPHER Agent for learners

Customers can ask questions and get learning-in-the-moment that draws on the resources that you make available.

About CYPHER Agent for learners

5Enhanced learner experience

Strengthen engagement and motivation with badges, points, community groups, and other gamification and social tools.

6Global reach and custom branding

Create content in 50+ languages, create custom portals by segment, and even white label your site.

7Complete integration

Get bidirectional integration into your CRM, connect your web conference tools, and leverage webhooks as needed.

About integration

Real customers, real impact

"We have a vast curriculum from beginning content through advanced, meeting users at their starting point, filling in their gaps, and taking them to the next level to achieve their goals. Quick access to information in the platform cut training times by 200%."

Alicia Pollock, Co-Founder, Royalwise

"Since adopting the CYPHER platform, our learning and training processes have become significantly more streamlined and efficient. 3x productivity in content creation. Converted a majority of preexisting content in just 2 months."

Carolyn Pilgrom, Director, Onboarding, Adoption, and Training (OATs)

"We are in control of how we use the platform and have the ability to update and manage how our platform looks and functions at the click of a button. Working with CYPHER has allowed us to have a greater reach to provide education to more in the aesthetics industry."

Kai Atkinson, Educator, Derma Aesthetics

Welcome aboard

A branded portal speaks to every customer segment. Import customer accounts from your CRM and automatically enroll them in the right training. A welcome message automatically lets them know exactly how to start onboarding.

Automate the journey

Leverage CYPHER Agent to build courses in minutes, gamifying automatically, and scaling up your catalog. Provide customers with their own AI agent that taps into your secure product resources for learning in-the-moment.

Build momentum

Promote new or advanced features to mature customers with overview videos and resources, helping them realize more value. Use real-time dashboards to spot struggling customers early and intervene with an invitation to instructor-led office hours.

Award-winning platform for training

CYPHER has received multiple awards for our innovative learning technology, including Forbes Advisor’s “Best Overall Employee Training Software” and “Best LMS."