Extend your reach. Drive revenue. Extend your enterprise.

Focuses on educating and empowering customers on how to use your products and services effectively. This type of training can lead to increased customer satisfaction, loyalty, and retention. Well-informed customers are more likely to become loyal and serve as brand advocates.

Focuses on equipping distributors, resellers, and other sales partners with the knowledge and the skills needed to represent your brand effectively. This can lead to improved collaboration and communication, ultimately increasing revenue.

Focuses on assisting external vendors in comprehending and conforming to your company's policies, procedures, and expectations. This approach can improve alignment and enhance efficiency within the supply chain while fostering a shared understanding of best practices.

Focuses on organizations that work with customers, partners, and resellers who must adhere to specific industry regulations or legal requirements. Compliance training mitigates non-compliance risk and safeguards reputation.

Developing a comprehensive training program for customers and channel partners can improve product knowledge, increase customer satisfaction, and drive sales, ultimately leading to increased revenue.

A recent study by Brandon Hall Group found that organizations using an extended enterprise LMS saw a 45% increase in revenue and a 63% increase in customer satisfaction.
Extended Enterprise Learning: The Key to Unlocking Business Performance, Brandon Hall Group

Well-informed and well-trained customers are more likely to be satisfied and loyal to a brand. By providing valuable learning opportunities, organizations can reduce attrition and foster long-term customer relationships.

“A well-designed extended enterprise LMS can provide personalized training and support to customers, helping to improve retention rates and increase customer lifetime value.”
Extended Enterprise Learning: The Key to Unlocking Business Performance, Brandon Hall Group

Training external stakeholders such as suppliers, vendors, and partners helps to ensure everyone is on the same page, leading to better communication, streamlined processes, and more effective collaboration across the entire value chain.

“Organizations that leverage extended enterprise learning programs to improve collaboration with partners, suppliers and customers see up to a 20% improvement in revenue.”
Gartner Market Guide for Corporate Learning Suites, October 2020

Organizations that invest in extended enterprise learning often enjoy a competitive advantage, as their external stakeholders are more knowledgeable, efficient, and effective than those of competitors who do not prioritize training external enterprise users.

According to a study by Bersin & Associates, companies with a strong learning culture are 46% more likely to be the leader in their industry.
Bersin & Associates, The Business Impact of Learning, 2011

Proper training can reduce costs, the occurrence of errors, misunderstandings, or delays caused by a lack of knowledge or skills among external stakeholders. This, in turn, can lower operational expenses and improve overall efficiency.

According to a report by the Training Industry, companies that use eLearning and other technology-based learning solutions can save up to 50% on training costs compared to traditional instructor-led training.
The Business Case for eLearning, Training Industry, 2018

Compliance training for external stakeholders helps organizations ensure all relevant parties adhere to industry regulations and legal requirements, reducing the risk of costly penalties or reputational damage due to non-compliance.

According to a study by the Training Industry, companies that provide compliance training to employees have a 64% lower chance of experiencing unethical or illegal conduct.
The Business Case for Compliance, Training Industry, 2019

An effective extended enterprise learning program can be easily scaled to accommodate business growth or changes in the external ecosystem, allowing most organizations to adapt their training strategies as needed.

A study by the Association for Talent Development (ATD) found that companies with a strong learning culture are more likely to have a scalable business model.
The Business Case for Learning Culture, ATD, 2018