The 5As model to deliver results with busy learners
Technology is changing work environments fast. If workers want to stay competitive in the job market, they need to approach learning and reskilling as a lifelong endeavor. However, time is crucial. Almost no adult has the luxury of spending a lot of time studying as they did in their college years. They are simply too busy, juggling family and job-related issues.
For some companies, under certain circumstances, your presence there is a luxury. Make the most of that time so they’ll get their money’s worth. Feel free to express your gratitude to your clients and do the best job that you can.
Make sure that you understand which are the core issues and offer alternative solutions to your clients. Try to put yourself in their place and anticipate the added value of the learning outcomes. For instance, if the request is for a soft skills training program, go deeper into the problem to get to the bottom of things.
To identify training needs and create a suitable program, you need to know the company’s background and see what can be improved through learning programs. Ask questions that will allow your clients to talk about their expectations or the most important issues.
If very high expectations are not matched with consistent resources, you should say so. For instance, if you offer a blended training program for employees across the country, it’s a big problem if the company does not have a video conferencing system in place.
Use your expertise to come up with at least two solutions within the allocated budget and ask them to choose the most suitable one. Involve your clients in the decision-making process and guide them in their choices if you feel that they need an informed opinion.
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