Get your frontline teams customer-ready
Well-trained teams enhance brands
Award-winning platform for training
CYPHER has received multiple awards for our innovative learning technology, including Forbes Advisor’s “Best Overall Employee Training Software” and “Best LMS."
Traditional way vs. CYPHER’s approach
Spend fewer resources navigating a convoluted and complex stack of training development and delivery technology and more time developing learners. Here are just a few ways CYPHER is leading the necessary disruption of modern learning.
Traditional way
What you get with CYPHER
A learning platform designed for retail
See how CYPHER can help your business grow
1Combine the power of CYPHER Agent with your content
UPLOADED CONTENT
Use CYPHER Agent to create courses grounded in your own content. Upload videos, PDFs, brand standards, or operations manuals, and CYPHER Agent will create a full course complete with quizzes, gamification, competencies, and more. With CYPHER, course creation is quick and simple, so you can meet training demand with fewer resources.
About CYPHER Agent for course creators
2Automatically manage certifications
CERTIFICATION
Automatically enroll team members in required certifications — OSHA, food handler, brand standards — and track completion. Create a reminder notification cadence that brings learners back to update and recertify without any manual intervention on your part. Carefully managed certification programs help cement compliance and brand integrity; a win for your operators and your customers.
3On-demand insights
REPORTING
Run built-in or custom reports to get insights on learning at the user, store, region, or organization level. Identify where your team members are performing well and where they need to improve to ensure consistent guest experience and course effectiveness.
4Scalable skills-based learning
COMPETENCY MAPPING
Align courses to 3,000+ pre-existing or AI-generated competencies to help crew members, associates, and managers achieve mastery-level proficiency. Advanced reporting helps you monitor learner progress and course effectiveness to continuously improve training programs.
5Support on-demand, personalized development
PERSONAL LEARNER AGENT
Support learning in the flow of work with coaching, self-assessment, and on-demand learning that responds to the learner’s experience and draws on your proprietary material. Imagine team members refreshing learning on their own terms right when they need it — between rushes, before a shift — or role-playing customer interactions and getting real-time feedback.
About CYPHER Agent for learners
6Central control with regional flexibility
MULTI-ORGANIZATION SUPPORT
Using a multi-organization structure, you can retain oversight of regions, banners, and locations while providing limited permissions at the lower levels. This enables regions, owners, and franchisees to add localized content on top of corporate standards, keeping your brand consistent and responsive.
7Customize your learning portal
BRANDING
Provide your team with a seamless experience by adding your logo, a custom color scheme, and related images to your CYPHER environment. Make it a space that reflects your brand. Create multiple portals for subsidiaries or regions, each with their own unique look, but managed centrally.
About branding and white labelling
8Fun, engaging, and effective courses
GAMIFICATION
Make your course offerings more compelling, engaging, and effective with gamification elements. Reward progress with points, badges, and team-based challenges between stores or shifts, promoting an enjoyable learning experience and boosting the effectiveness of your course offerings.
About gamification
9Centralized training offerings
EFFICIENCY
Centralize training across stores, regions, franchisees, and partners. Create dedicated organizations for each banner or operator with unique portals, users, product courses, and resources, promoting streamlined management and access.
About branding and white labelling
