HIM Training Institute is a Philippine-based Medical Coding training company. They offer courses to the public and to those who want to grow their career in medical coding. The license is recognized in the Philippines, the U.S., the U.A.E. and several other countries! Their team has tremendous experience in the Healthcare Information Management field, and it provides some of the best courses that will prepare candidates to pass their coding certification exam.
Watch part 2 of the HIM Training Institute case study, to learn how their business continuity plan ultimately catalyzed growth for the company.
How did things change after 2021?
Colin Christie, Co-Founder & Managing Director: It's been an interesting journey since the pandemic started. If we look at where we were more recently, we were limited in scope. We were doing live, in-person training, with small groups. At first, we were just replicating that same sort of model online, but once we realized the potential, we really scaled up.
Now we are able to work with BPO partner companies, and train very large groups of people simultaneously. The concern was if the quality would suffer if we tried to deal with a large group of people. However, the insights that we get from the platform, and the ability to measure the progress of the learners very closely means that we can still maintain that quality, we can intervene very quickly where people need more help. Therefore, we've been able to expand training in two ways: not just in terms of the number of people, but also geographically throughout The Philippines, the Middle East, and literally around the world, so we've come quite a way from where we were a year ago.
Carlos Ongaco, Co-Founder & Chief Training Officer: For the longest time, we were just dealing with classes of 12-15 learners, that we called "big classes", then we were able to sign up a corporate client, which gave us 100 learners who are supposed to study all of the same time. We knew that CYPHER would be able to do it, but we still had to test it.
We were pleasantly surprised that everything held up. All 100 learners went to the course without any hitch, 100 students, four different classes, and different time zones. When we finally presented them our data, needless to say, they were blown away because they had never seen training data presented that way. We were able to drill deep into the data, showing them with detailed information on learner progress and activity time.
What can you say about the client experience?
Colin Christie, Co-Founder & Managing Director: We can say that the shift to this different style of learning, online learning, and the use of the CYPHER platform has produced the results in a very satisfied client base. We realized that learning on an online platform like CYPHER is better because you don't have to have a one-size fits all delivery. You can set up your training in such a way that it adapts, is flexible, and meets more the learning styles of the individual learners. You get better insight into people's challenges and success and how they are able to navigate through the course, so you can intervene much earlier and give them the support that they need.
Which features do you use to ensure that you're achieving and tracking the KPIs efficiently?
Carlos Ongaco, Co-Founder & Chief Training Officer: Online learning has forced us to explore all of these functions even more because we do not have our face-to-face kind of thing. We used competency-based learning as we were able to align our program in such a way that it measures exactly what the learners would be up to in the certification exam waiting for them 90 days down the line.
That setting up of the competencies, eventually feeds into what's called a mastery report, which is a godsend for us because it has taken out all of the guesswork in determining whether a particular learner is ready. When you do the mastery report, everything is presented in numbers, and we structured it in such a way that everything is measured down to the level of the question, throughout the entire course.
The second feature is the dashboard. This is my favorite because it gives you a bird's-eye view of how each learner is doing in the entire course. It tracks their progress and mastery, and it even tracks the amount of time they spend on the course itself. This leads to the third feature that we so love, activity time, which measures how much time each person is spending on one of the activities that we've lined up for them. Those are the three things that impacted us in making sure that training that has been done in the course turned out to be successful.
Which features helped learners and instructors achieve an incredible learning journey?
Theo Aman, Live Virtual Class Learner: One of the features that I love about the learning management system is its flexibility. One time, our trainers scheduled an exam on the day that I wasn't home. Because of how CYPHER was set up, I didn't need my laptop; I just needed a tablet, and when I got to my destination, I was able to take the exam and didn't have to miss it, so that's one of the features of CYPHER that I really love.
Rozel Dimayuga, Online Self-Paced Learner: I can say that my learning journey with CYPHER went very smoothly. It wasn't hard to navigate the platform. The modules were arranged accordingly with the books. I was also able to track my progress and how many days were left until I could finish the course. These features helped my productivity.
Franz Tan, Medical Coding Instructor: My personal favorite is the analytics section of the assessments and quizzes because it gives us the overall data on the performance of the classes. Thus, we can easily address their weak points and provide reviews.
Did CYPHER make the work of your instructors easier?
Carlos Ongaco, Co-Founder & Chief Training Officer: A lot of the work we did as trainers, myself included, was "manual." In that, we were doing everything and exporting in Excel and whatnot. It's very tedious and hard to capture information, but once you onboard an LMS like CYPHER, all of that tediousness and extra work is taken out. It becomes easier for us to get an idea of how each individual learner is doing without us spending so much time trying to build up that data. At this point, I'd like to share that throughout the time we were shifting fully into online training, we also prepared for doing adult learning, so it became online training "x" adult learning.
It was a total paradigm shift for all of us because not only did we have CYPHER taking all of the administrative stuff out, we totally changed perspective and adopted the adult learning method for our learners. In this whole new world of remote work and remote learning, CYPHER's LMS has allowed us to pivot into this whole new way of doing things and then flourish after that. What started out as a business continuity for us turned out to be our growth driver after all.