Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not en...
Giving feedback is not easy. It takes patience and experience to do so effectively without feeling uncomfortable or making the other person feel overwhelmed. Consequently, many professionals are strug...
The workplace has undergone drastic changes over the past two years. Many companies have shut their doors during the pandemic and asked their employees to work remotely. Others preferred a hybrid work...
Even in the post-pandemic workplace, remote and hybrid training is more than likely to prosper as many companies have decided to allow employees to work from home, at least partially. The necessity to...
Training programs must be diverse and inclusive in order to prove their efficiency. More often than not, when it comes to employee training, there is no one-size-fits-all solution. Some people are mor...
Learning and development (L&D) plays a pivotal role in an organization’s success. Without proper training, even highly skilled employees can’t make the most of their abilities because they simply don’...
The coronavirus pandemic has affected all fields of activity one way or another. However, not many professionals were forced to reinvent themselves to the extent trainers did. Many of them had to deli...
