Technical support

Read help articles and view demos to learn more about platform functionality.

To obtain technical support, first log into your account, click the Help icon, then click the Customer support link.

If you are having difficulty logging into your account, we recommend clearing your browser cookie cache and trying again.

You can also request that your password is sent to you by clicking the “Forgot password” option in the login box, then entering your email address.

If you are a student and you cannot obtain your password using that option, please contact your site administrator for additional help.

CYPHER has a dedicated team of experts ready to assist you 24/7.

Monthly adoption and use case advice from CYPHER experts to help you get the most out of the platform.

Bi-weekly hands-on, guided demos of the AI-powered platform led by CYPHER experts.

To see the status of our sites please visit our status page.