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Best practices / Potato Corner

Needed speed and flexibility in learning and got much more

Enhanced organizational performance, boosting speed, flexibility, and employee competencies

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Potato Corner has been in the food industry for over 25 years. They opened their first outlet in the Philippines, but now you can find their stores in almost all parts of the world. Potato Corner has won several awards over the years, recognizing its excellent business model and well-loved brand.

“We have seen so many improvements across our organization, not just speed but also flexibility in terms of learning. We’ve seen that our employees’ competencies have improved just by using the platform.”

Paulo Perez, Chief Human Resource Officer

INDUSTRY

Food industry

COMPANY SIZE

Global

HEADQUARTERS

The Philippines

SERVICES

Food franchise

Previous user interface is being shown. New look launched in 2024.

The challenge

  • Difficulty in providing training to a global and diverse team
  • Limited speed and flexibility in training

Paulo Perez, Chief Human Resource Officer of Potato Corner came across CYPHER Learning® through a friend who uses CYPHER for his own business. "That’s what convinced me to give it a try," Mr Perez said,  "and it’s a good thing I did."

"We have seen so many improvements across our organization, not just speed but also flexibility in terms of learning. We’ve seen that our employees’ competencies have improved just by using the platform. We are confident that as we use it more and more, our people will be more equipped in terms of their capabilities to handle their roles."

The solution

  • Employees' competencies have improved
  • Employees' can access the platform from anywhere at anytime
  • Increased engagement through gamification and communication features

"I expected the online learning program to be similar to physical training. I was hoping to provide our franchise a learning experience similar to attending an actual classroom." says Raymond Opina, International Business Development Manager.

Implementation

"What I like most about CYPHER is that it’s very user-friendly" says Raymond Opina, International Business Development Manager.  "Even users who are not computer savvy will be able to complete the modules without any navigation issues." 

Isabelle Javier, a Brand Specialist says "I would consider myself a techy person. For me, the platform is very easy to use and navigate. I always know where to click, and the platform provides a smooth user experience."

Features

Nikka Sanchez, Human Capital Officer says "For me, the best feature is the course catalog because that’s where all the learning begins. As administrators, we have the opportunity to be creative and use a gamification approach to create more engagement for our users."

Jr Marfori, a Franchisee said the best CYPHER feature "is that you enter the training without knowing anything at all, and after a couple of hours, you come out with the know-how of a lot of things. You learn about operations, products, and quality control. You get years and years of hard work into a comprehensive program. Once you take the final test, you immediately know what your weaknesses are. This allows you to work on the errors and correct them."

Paulo Perez, the Chief Human Resource Officer said "The first one is the chat feature. We like it because it gives us a chance to communicate with our learners, which is very important for them, as we guide them through their development. We also like the different styles of courses because we can adjust them to our learners’ needs."

“The best feature is its interface. It has a good user experience, and overall the site looks clean and not cluttered. This makes it very easy to use. One of the best parts of online learning is its convenience since you get to learn when you’re at home.”

Isabelle Javier, Brand Specialist (Digital)

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