AI Learning at Scale: NTT DATA's Journey with CYPHER Learning

In this Brandon Hall Group™ Excellence at Work Podcast, Michael Rochelle, Chief Strategy Officer, engages in an insightful conversation with Daniel Frye, Senior Manager of Training Design at NTT DATA, and Caitlin Bigsby, Director of Solution Marketing at CYPHER Learning. The conversation delves into the transformative impact of AI-powered learning platforms on workplace training, enhancing compliance, engagement, and efficiency on a large scale.

Key insights

• Dramatic engagement improvements: Achieving remarkable results with learner engagement jumping from 60% to 96% through AI-driven personalization and gamification features.
• Compliance excellence: Reaching 100% compliance rates for four consecutive months while eliminating manual tracking errors and reducing administrative burden by 24 working days.
• Knowledge retention enhancement: Improving assessment scores from 85% to 93% through AI-optimized learning paths and personalized content delivery.
• AI ethics and governance: Implementing AI Crosscheck systems, guardrails, and data privacy protections to ensure responsible AI use while maintaining proprietary content security.
• Scalability solutions: Managing training for hundreds of new hires while maintaining quality and consistency through automated course creation and learner path management.