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MATRIX vs SAP SuccessFactors Learning


This is a detailed comparison between MATRIX and SAP SuccessFactors Learning, taking into consideration the features, functionality, and cost of each platform.

MATRIX is a learning management system (LMS) for use by small and medium-sized businesses, as well as large corporations. MATRIX helps companies manage all training activities, such as creating and delivering training content, evaluating employee performance, training clients and partners, and selling online courses. MATRIX is a product of CYPHER LEARNING, a company that specializes in providing learning platforms for organizations around the world.

SAP SuccessFactors Learning is a cloud-based LMS that is part of the SAP SuccessFactors HCM Suite.


User interface

The MATRIX interface has a modern, responsive design that looks sharp and automatically adjusts based on the type of device. It provides attractive tile-based dashboards for learners, instructors, and administrators, a graphical course catalog, as well as simple pop-out navigation. It provides rich content authoring as well as a visually attractive way to create and organize module material. MATRIX has native apps for iOS and Android. MATRIX also has a unique “activity display” feature that indicates the level of activity within courses and groups using a pulsing indicator on their tiles together with real-time widgets that scroll through the latest activities.

SAP SuccessFactors Learning has a simple interface and users can see the information displayed on tiles, although it is much less graphical and less user-friendly compared to MATRIX. It also lacks easy navigation and may seem outdated. The platform is also very hard to customize in terms of changing colors and themes, which is a major inconvenience for companies that need easier and quicker personalization. There is no custom visitor portal that can easily be designed using panels, buttons, HTML, and more. SAP SuccessFactors Learning has apps for iOS and Android.


Ease of use

MATRIX is very intuitive and easy to use. In addition, it includes an online help center with videos, getting started guides, and searchable help content. MATRIX also has a rapid response support forum where staff members typically respond to questions within 15-30 minutes during business hours 24/5. Customer support is included in all of our plans with no additional cost.

SuccessFactors Learning is fairly hard to use. It has a help portal with guides and a support portal for users. However, support is not included with licensing and users frequently use a third party support system for an extra cost.



MATRIX provides the range of functionality you’d expect in a modern LMS, such as support for courses (instructor led, blended, self-paced, and micro learning), content authoring, integrated e-commerce functionality, graphical course catalog, beautiful module layouts, gamification, automation, learning paths, drip content, adaptive learning, compliance, ad-hoc reporting, a customizable portal, web conferencing, collaboration tools, mastery and learning outcomes, resources catalog, and more.

MATRIX integrates with a wide variety of systems, including Google Workspace, Google Drive, Calendars (iCal), PayPal, Stripe,, Salesforce, Zapier, xAPI, Microsoft 365, OneDrive, GoToMeeting, GoToTraining, Zoom, Webex, and more.

The SAP SuccessFactors Learning module has a similar feature set, however, they are generally harder to configure. Another disadvantage is that you can use the LMS on its own, but many companies that need extended enterprise to sell courses have to pay extra for the Learning Marketplace. For example, for advanced collaboration tools, they would need to get SAP Jam. In addition, there is no built-in gamification feature and they also charge an extra fee for content management.

Here is a list of the features included in MATRIX that are not supported by SAP SuccessFactors:

User interface

  • Automatic translation of messages and forum posts
  • Graphical dashboards
  • Graphical resources catalog
  • Customizable welcome pages
  • Responsive customizable visitor portal
  • Use your own URL
  • Branded mobile apps
  • Activity display


  • Public blog
  • Chat

Content and assessment

  • Dropbox, essay, team, discussions, and debate assessments
  • Automation
  • Gamification
  • Micro learning
  • Drip content
  • Course and path templates
  • Archiving courses
  • Adaptive learning
  • Graphical badges gallery
  • Question banks
  • Peer reviewed assessments
  • Learning paths
  • Mastery and competencies
  • Ratings and reviews

E-commerce and marketing tools

  • Course bundles
  • Selling digital media
  • Affiliate marketing
  • Social media integration
  • Flexible coupon codes
  • Bulk discounts


  • Integration with 1,500+ apps via Zapier
  • CometChat
  • Mailchimp
  • Salesforce
  • Panopto
  • xAPI
  • LTI, QTI, and CCF standards
  • LDAP
  • H5P
  • MS Immersive Reader
  • MS OneNote
  • Go1

Web conferencing tools

  • GoToMeeting
  • GoToTraining
  • Zoom
  • Google Meet
  • Kaltura
  • MS Teams

Payment gateways

  • Stripe
  • PayUbiz
  • PayU Latam
  • PagSeguro
  • Flywire


  • Archiving learners
  • Terms and conditions
  • Learner help desk
  • Trash can for restoring deleted content
  • Resell under your own brand
  • Seating charts


MATRIX LMS plans range from $549/month for 100 active learners (monthly billing), to $4,699/month for 3,500 active learners (monthly billing). There is a discount for yearly billing. There are no setup fees, cancellation fees, storage fees, bandwidth fees, support fees, or other hidden costs. MATRIX offers advanced features, such as full e-commerce functionality in each of the pricing plans.

SAP SuccessFactors Learning costs significantly more than MATRIX, depending on where you get the subscription plan. First of all, customers have to purchase different modules depending on their needs. We heard anecdotally that SAP Successfactors charges between $2,000 - $5,000 monthly for 1,000 learners. Implementation, customer service costs, and integration with other systems are not included. Customers need to purchase different extensions for collaboration and extended enterprise features, which only adds to the final cost of the product.



This was a comparison of the most important feature differences between MATRIX and SAP SuccessFactors Learning.

MATRIX is an LMS for managing all e-learning activities such as delivering training, tracking employee performance, and selling online courses. MATRIX is more attractive, easier to use, and has a bigger feature set than SAP SuccessFactors Learning.

If you require additional information on MATRIX, please contact us.


This comparison paper was written in May 2021 based on publicly available documentation on both vendors' sites. It was prepared as a guide and is not intended to be exhaustive. The comparison information is for guidance only and does not constitute any contractual representation, warranty or obligation on our part. Liability for errors, omissions or consequential loss is expressly disclaimed.

Since pricing and features can change rapidly, we do not represent that this information is up-to-date, and we encourage you to get the latest information directly from the vendor's web site. If you find any information in this comparison guide to be inaccurate, please contact us with details and we will correct the information within 72hrs.

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