Mid-Level/Senior Support Engineer

Location: Mexico, Dallas (TX)

Job Overview

We are looking for an IT professional who can handle customer support and can also work as a software test engineer.


  • Answer customer questions related to using our products.
  • Investigate various customer scenarios (bugs, incorrect configurations).
  • Escalate tickets to engineering and provide reproducing scenarios.
  • Identify, record, document thoroughly and track bugs.
  • Estimating, prioritizing, planning and coordinating support and quality testing activities’.
  • Collaborate with internal team members, onshore and offshore.
  • Research on various tools and technologies.

Required experience

  • 4+ years of customer support (not IT support)
  • Strong knowledge of software QA methodologies, tools and processes
  • Ability to set up complex test scenarios to simulate various environments involving many varied systems
  • Basic HTML/CSS knowledge
  • Basic networking knowledge
  • Previous QA experience
  • Very good English (both written and verbal)
  • Ability to be highly self-motivated and team-oriented
  • Strong analytical and problem solving skills

Nice to have (but not mandatory)

  • BS/MS degree in Computer Science, Engineering or a related subject
  • ISTQB certification
  • Previous automation QA experience
  • Coding skills

If you're interested in one of the available positions, please send your resume to