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Channel Accounts Specialist (CAS)

Location: Mexico (Aguascalientes)

Job overview

Looking for a Channel Accounts Specialist to be in charge of managing all the administrative tasks associated with the CYPHER LEARNING resellers program.

Will act as the back office support of administrative tasks for the Channel Development Representatives. The candidate will be a key member inside the organization, with exposure to all organization areas and continuous collaboration with other internal teams. This position will deploy reseller activation processes and onboarding to ensure maximum engagement. This is a key position with great potential for career growth within our constantly developing organization.


  • Drafting Resellers Agreements, terminations, and other contractual documents
  • Uploading Channel Partners Agreements, targets, and termination letters to Hubspot and updating status accordingly. Updating Resellers' contacts and addresses
  • Maintaining Resellers Compensation details in the internal systems. Effective communication with the internal departments to ensure revenue is booked
  • Collaborating with IT to effectively support the Reseller Portal maintenance
  • Coordinating access and content of Resellers Training platform
  • Maintaining the Channel Partners profiles on the CYPHER LEARNING website
  • Identify issues/process improvements to enhance Resellers' experience and increase productivity
  • Support and maintain the Resellers forecast process
  • Information production of the quarterly QBRs for Global Management
  • Assist where required on queries and guidance in relation to Resellers performance

Required experience

  • Bachelor's Degree or equivalent experience
  • Experience working in a similar environment i.e. Channel, indirect sales, Resellers, and for an international company
  • Operations or administration background with at least 3-5 years work experience as an operations administrator, coordinator, or sales administrator
  • Experience working on CRM platforms with a focus on SaaS indicators (Churn, MRR, CAC, LVR). Hubspot knowledge is a plus
  • Fully bilingual and with excellent verbal and written communication skills
  • Strong attention to detail and accuracy
  • Excellent decision-making skills with the ability to identify, prioritize and articulate high-impact initiatives
  • Able to work independently with the ability to meet deadlines and display a high degree of accuracy and attention to detail
  • Cross-functional teamwork and drive to meet business targets
  • Minimal travel requirement (<5% of the time)