CYPHER wins Silver at 2025 Globee® Awards for customer success

The Silver Globee® Award in the “Achievement in Customer Success Story” category highlights the impressive results NTT DATA achieved using CYPHER Learning solutions.

We are proud that CYPHER Learning has been recognized with a Silver Globee® Award in the “Achievement in Customer Success Story” category – highlighting NTT DATA’s impressive results using CYPHER Learning solutions. 

As background, the prestigious Globee® Awards are dedicated to recognizing and celebrating excellence, innovation, and leadership across industries that shape the future of business and society. Through a peer-to-peer evaluation process by industry experts, business owners, and professionals, the program honors individuals and organizations worldwide for their achievements. 

Below is a summary of NTT DATA’s challenges and how CYPHER Learning solutions helped the company transform its learning and development (L&D) needs. 

NTT DATA L&D challenges

NTT DATA struggled with low learning engagement, manual compliance tracking, and scalability until the company realized it needed a modern, AI-driven approach to make learning more engaging, efficient, and automated. 

Despite NTT’s commitment to learning, its existing training system was not keeping pace with its evolving needs. Learning was lecture-heavy, engagement was low, and manual tracking of compliance training was inefficient and error-prone. As class sizes grew, training teams struggled to scale, spending hours on administrative tasks instead of focusing on improving training effectiveness.

Compliance was another critical challenge. As a provider to the financial services sector, NTT must meet strict regulatory standards, requiring all employees to complete mandatory compliance training within 30 days. Before implementing the CYPHER Learning platform and AI 360, manual reporting processes led to inconsistent tracking, making audits stressful and prone to data inaccuracies.

NTT DATA results using CYPHER Learning

Through its AI-powered learning platform, CYPHER Learning helped NTT DATA modernize its learning ecosystem to transform learning and development within the organization – all to automate training processes, improve engagement, and optimize compliance tracking.

The impressive results speak for themselves:

• With CYPHER, NTT training engagement has soared from 60% to 96% after implementing gamified learning paths to drive motivation and accountability.
• Onboarding has become significantly more efficient. CYPHER automation features have reduced classroom preparation time by two hours per new hire class, allowing trainers to spend more time coaching employees instead of managing administrative tasks.
• Administrative efficiency has also improved. Streamlined data retrieval has reduced in-class administrative tasks by 1 to 2 hours per session, enabling trainers to focus on learner engagement and coaching. Real-time dashboards provide instant access to student progress, performance tracking, and system activity, eliminating the need for manual reporting and tracking.
• Learning effectiveness has seen a measurable impact. Before CYPHER, the average assessment score was 85%—now, pilot groups average 93%, demonstrating improved knowledge retention and application.
• Improved data usability has led to significant time savings. The data extracted from CYPHER is immediately actionable, eliminating the need for manual data processing. This improvement has freed up an average of 2 workdays per month that were previously spent on data cleanup and manipulation. Over the course of a year, these efficiencies add up to 24 saved workdays—an entire month of administrative time reclaimed. With instant access to accurate, real-time data, the team can now make faster, data-driven decisions, further enhancing operational efficiency.
• NTT DATA’s new leadership development programs have already scaled successfully, with structured training paths ensuring managers receive consistent, high-quality training across multiple locations.

To view the full list of 12th annual 2025 Globee Awards for Excellence, please visit: https://globeeawards.com/excellence/winners/.