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Raluca Cristescu

Raluca Cristescu

Raluca Cristescu has over ten years of experience as a corporate trainer, focused mainly on soft skills for customer service and direct sales. She also enjoys writing about marketing and sharing best practices with knowledge entrepreneurs.

Building a modern Virtual Learning Environment in your LMS

There is one adjective that keeps coming up when talking about the current world situation: unprecedented. While that is not entirely true – there have been both pandemics and economic crises before i...

How to go about a multi-generational approach to e-learning

Previously I have talked about the different demographics that make up the current workplace and their respective approaches to learning. Baby Boomers and Gen Zs for one, seem to have absolutely nothi...

Setting knowledge profiles for different generations of employees

There is quite a number of challenges that today’s businesses have to face, one of the greatest being tackling the great diversity of their workforce – whether this is determined by geography, ideolog...

Top 3 soft skills to support when training a remote workforce

We are currently in the fourth wave of the digital revolution and all industries are changing as a result of that. The rise of the internet of things, artificial intelligence and quantum computing, to...

5 Tips for leaders on how to have better conversations

As generations changed, the workplace is transformed as well. The digital revolution brought about colossal shifts in the ways people connect and communicate. Teams are becoming increasingly global an...

Why developing an agile mindset is crucial for business success

You probably know that both people and organizations need to develop the right mindset. With the current social and economical conditions, which call for fast and constant adaptation to them, it’s hig...

How to facilitate knowledge transfer between generations

Millennials are fussy, they need constant praise and tend to leave a job as soon as something doesn’t feel right to them. Generation X is fiercely independent and doesn’t even question the status quo,...

Exploring the potential of using chatbots in online training programs

A few years back, a lot of customer service units started to incorporate interactive voice robots to welcome callers, get some data and forward the call to the appropriate agent if the request could n...

A case for hands-on leadership in a crisis-facing business world

One of the recurrent things being said about the Millennial employees (by now the great majority of the workforce) is that they want to be self-directed. For many managers, that has somehow translated...

How organizational leaders can facilitate change

It’s no secret that being a leader in today’s dynamic organizational environment is more of a challenge than ever before. There are many reasons behind this fact, one of the most relevant being the co...

5 Tips for a good digital training strategy in times of crisis

Digital learning has been on the rise for some time. Globalization, technological advancements, and the ‘gig’ economy all lead to an increase in the need for fresh, pertinent, and personalized online ...

4 Tips for adjusting your L&D program to prepare C-suite executives for strategic moves

The true worth of a captain becomes apparent when the seas are rough, and the ship meets adversity. That sounds like a pretty accurate description of today’s business environment – constant change, nu...

Turning your face-to-face training into e-learning: Planning and development

With the first three steps of the process of transferring training in the online environment already completed, you now have all the relevant information sorted out into categories (basic and addition...

3 Basic steps to take when transferring training online

The digital revolution was well underway long before we were all asked to stay and work from home. Some professionals adapted better than others and we’ll surely see a lot more changes and adjustments...

3 Perks of using an LMS for training remote workers

Remote work has never looked more appealing than it does these days. It had been on the rise for some time but current, unprecedented events have made working from home a necessity rather than a trend...

Why L&D should gear towards talent activation

The constant advances in technology leave HR professionals with a very important question: How can all the technological potential be harnessed in order to generate an environment that turns employees...

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